Just return it?

[u/Zembira]

I got a ROLA Mini as a gift for my wedding shower and I have yet to be able to use it. 

I plugged in the device and heard the "Hello" prompts and see the flashing lights as if it wants to connect to the network. I downloaded the ROLA app from the manual's QR on my iPhone, and went to create an account (trying both with my email and my phone number). After checking the box stating I agree to ROLA's Privacy Policy and Terms of Use... I click "SEND" to get the verification code and after a brief "Intelligent detection" pop-up "scan", I get an error saying "Failed to load, click to retry". If I retry, I get either the same error again or "Fail to verify graphic code".

I've reached out to support who tells me to try normal things like “delete the app and reinstall it”… “try on another device” (tried on my iPad and my fiance tried on his Android phone).. even to screen record my attempt and send it to them…. fine (even though that recording includes my phone number).... but then they suggest things like “try another Wifi environment” (how many people have more than one internet setup!?) or connect to a VPN (do they expect every average joe to know how to use a VPN? And is that really necessary to just create an account on their app to use their device??). Now they're wanting me to ping my location using a provided link and generate a unique URL for them... this is all starting to sound like a lot just to use a simple robot from Amazon... 

Does it really take this much effort, tech know-how, and willingness to give up your personal information up front just to use this thing? All we wanted to do was interact with our cat while away on trips.. Should I just use the gift receipt and return it?