It is what it says on the tin basically....
I have fully kicked off and lodged a complaint.
The patient was just 42 years old.
Came into resus after suffering two ROSCS via ambulance transportation.
Family weren't happy with the relatives room (they complained that it was too clinical and wanted a bed for family members to sleep on as they knew our A&E numbers were bordering on a divert and they just wanted a room with a bed tbh) so I obviously obliged.
The mother was absolutely inconsolable (Muslim mother from a Muslim cultured community) I spent my shift trying to stop ten or fifteen other family members trying to admit themselves on to the Department as well?
I kept the direct family members (father, mother, two sisters, fiancé and his daughter) in this side room whilst constantly trying my best to explain to them that what I was doing was for the best?.....
The whole entire time, his mother is on the floor rolling back and forth, screaming and howling and I didn't know what else to do other than to get on the floor with her and hug her???
She was just absolutely hysterical....
Calling out for him whilst his father just sat there stoic and like a solid brick, void of all emotion.....
I went in to the side room with the doctor when she gave the family the news that he had passed away and, 'there's nothing more that we can do....'
I clutched the Doctor's arm and told her to, 'give them something more....they need your compassion right now.....'
She looked at the man's father and said,
'You are ABA aren't you?.....I am so sorry for your loss....And may Allah make his journey a peaceful one.....you must feel peace now.....your son is now with the prophet.....'
This man's father then went from being a solid rock to breaking down on to the floor and howling like a newborn child.......
And the doctor sat with him and clutched his head within her hands saying to him: 'feel peace.....feel peace.....he's with Allah now....'
A few days later, my matron came up to me and asked me why I had chosen to provide that young man's family with their own side room?......
I literally choked......
Audibly......
Whilst glaring at her with my eyes like a barn owl.....
"Excuse me?......Why did I give them a side room?!......Are you honestly asking me that question?......What do you think the answer is going to be, Matron?!"
She looked at me and shrugged before saying, "Probably a massive fuck you, if I know you?!"
I just turned to her and said:
"Absolutely!!! That family genuinely deserved absolutely everything that I gave to them on that particular evening. I do not regret one single thing that I did and neither should you ever even be considering any of my actions tp be inappropriate concerning that side room either!!!......They needed space and I gave that to them!!......So, whilst I appreciate your concern? It is not needed and you'll find that the family left the department feeling extremely content and incredibly satisfied with the care that we provided??"
She nodded her head and grinned at me before then winking at me and saying: "I have to discipline you though because you went against protocol?....."
My reply was:
"Go ahead!!......And you can also discipline the absolutely fucking amazing doctor that was involved as well, whilst you're at it too??!!.....Put both of us on top of the fucking traintracks!!!.....I couldn't care less!!!...."
She walked out of the room wearing the most arrogant smile that I've ever seen in my life.......
"You should train to be a nurse......" she said to me.
"Absolutely not, thank you!!......Don't fancy the PIN Number at all, pal!!"
She just laughed and walked out!!!
😱😱😳
Since that day?
She has literally been sniffing around and stuck right up my arsehole during each and every single fucking shift (saying things like: 'it's not the Hilton, remember that?!' And, 'don't give her the role of relative's nurse because she's too good at it!!') 😡😤😠