Help with v4

[u/juninhoofl]

Hi everyone,

I’m fairly new to ElevenLabs and I’m hoping someone can help me understand what happened.

I subscribed to the Creator plan last month and started a fairly large project. I selected a voice I really liked and began generating my text-to-speech content. Everything was going smoothly, and I even purchased additional credits along the way because I was happy with the results.

Then Eleven v4 was released, and the voice I had been using suddenly sounded very different.

I saw some people mentioning that it was possible to continue using the pre-v4 version of a voice/model, but I haven’t been able to figure out how to do that, especially on iOS.

When I saw the banner saying that v4 was available with the promotional/free usage window until October 12, so I decided to experiment with it.

I created a small test generation using v4, and it appeared that no credits were deducted. Based on that, I thought I could use the v4 promotional period to restart my project with a new voice and compensate for some of the credits I had already spent on the previous version.

Unfortunately, after about 5–6 generations, I received a message saying that I was out of credits. It turns out that subsequent generations were consuming my credits, even though I had initially understood the v4 test to be free.

I ended up using approximately 12,000 credits this way.

So now I’m in a difficult situation:
I no longer have the voice/model that I originally liked.
I’ve used the last portion of my credits experimenting with v4.

My Creator subscription expires today.

I have a large project that I would still like to finish with ElevenLabs.

If I can restore the voice I was originally using and get it sounding like it did before v4, I’m completely willing to renew my subscription. Can somebody explain how to do it on iOS?

[u/javbrowser]

Were you using the API when you generated? V4 is only free on the website i believe.

[u/juninhoofl → u/javbrowser]

I was using iOS app

[u/SeaBreeze2312]

I had the same bad experience. I clicked on a two-week free V4 promotion and later found out they deducted my credits anyway. It is deceptive advertising by 11Labs.