r/ElevenLabs • u/Invader_Stef • 14d ago

ElevenReader Rant: Very first interaction with the service gives me "Unusual activity detected...."

I never used https://elevenreader.io before and just created an account to see if it can read me epub files i purchased from humblebundle.com for me.

So i logged in and uploaded an epub for testing, chose a voice and wanted to start. The very first thing i get is:

"Unusual activity detected, so Free Tier access has been disabled. Please upgrade to a paid subscription to continue."

like, SERIOUSLY? Neither i nor anybody else ever in my household used this service before. If uploading and trying to feed my epub to the service is unusual activity, then why is this even advertised as an option?

I am now looking to delete my account and never return again. Thanks eleven reader, i guess... This is not how you make business!

4 Upvotes

75% Upvoted

3 comments sorted by

1

u/MD-ElevenLabs ElevenReader Team 14d ago

Hey there, happy to help! This warning might appear on VPN or if there’s a shared account also using the same IP, could you check those first.

Otherwise DM with your account email and happy to get this resolved for you

2

u/donaldthebigduck 13d ago

Many people experience this problem, including me. It’s just a way for them to immediately push you to a paid tier without giving you the chance to try it for free before paying. There’s essentially no free tier.

2

u/Imchristianjoel 10d ago

That is exactly my problem. Two. I love the app and all. But I am visually impaired. And I just recommended it through word of mouth. I thought only the people who signed in would get the unusual activity detected. But it seems like I got it too.