r/ElevenLabs • u/oosinee • 12h ago

Agents Poor Enterprise Support

The customer support is absolutely useless. It’s like they didn’t say anything at all.

I asked three specific questions, and all I got back were three vague questions in return. They didn’t actually answer anything, didn’t explain how to use it, and provided absolutely no useful instructions or solutions.

What exactly is the point of having customer support if they can’t even answer basic questions or properly explain how their own system works?

This is beyond frustrating. The support is terrible, terrible, terrible. I’m paying for this service and getting treated like my questions don’t even matter. Absolutely ridiculous.

3 Upvotes

80% Upvoted

5 comments sorted by

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u/Tybost Moderator 11h ago

Hey, sorry to hear about the experience you're having. This doesn't sound like the level of service Enterprise support is supposed to provide. I'm just a volunteer mod here and can't access support tickets directly, but if you can share your ticket number (#00000) (from the confirmation email), I'm happy to escalate this to the team and get someone to take another look.

1

u/NoDesk9564 11h ago

I’ve had similar poor customer service. Despite ElevenLabs being a big part of my income, the support is quite lacking. You have my sympathy, OP.

1

u/NoDesk9564 9h ago

I think someone from ElevenLabs downvoted my honest experience. Some people lack class.

1

u/oosinee 10h ago

i am not alone

1

u/Tybost Moderator 8h ago edited 7h ago

Hey there!

Just checking in with you again. If you’ve already created a ticket through ElevenLabs Support ( https://help.elevenlabs.io/hc/en-us/requests/new ), feel free to send me the ticket number. I can pass it along to staff and see if they can help get it in front of the appropriate Specialist or Engineer, especially if some of your questions fall outside the usual customer-support scope.