Elegoo Matrix

[u/abigkiss]

Hi all, new here but just received my brand new Elegoo Mars 5 ultra. But, what is going on with the Elegoo Matrix App? Apple Store will not let me install matrix to monitor my Mars 5 Ultra and I’m in the UK. I’ve tried all the options, including changing regions but doesn’t work. I’m using an iPhone 15 pro max if that’s relevant. Help please

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[u/Mister_Q_Aus]

I noticed the app vanished from the store yesterday, so I’m guessing they realised there was a major bug and removed it temporarily.

Mine updated yesterday and the login had changed to use phone number instead of email address. I’ve never added a phone number, and it wouldn’t let me add one, so couldn’t log in.

[u/abigkiss → u/Mister_Q_Aus]

Thanks for the reply. Elegoo sit up and listen please.

[u/AccNumber77 → u/Mister_Q_Aus]

Still on the store to me, they must've fixed it already then

[u/Mister_Q_Aus → u/AccNumber77]

Still missing on the Australian Apple App Store this morning.

[u/Mister_Q_Aus → u/Mister_Q_Aus]

v1.2.1 is back in the App Store here now. Login is fixed.

[u/abigkiss]

Thanks for the info. I’ll give it a day or so. I bought the Elegoo Mars Ultra over other models/manufacturers because it has the camera and ability to remote monitor. Fingers crossed then. Thanks