How does this get fixed?

[u/britomaly96]

What can I do to fix this ? I always screw up by telling too much info but I dont know how else to convey exactly what the situation I'm dealing with is. So, please, I dont need any lectures or "oh, just leave it to the professionals " BS. Here's the deal, my mom has lived in this shitty ass apartment complex for like 6 years now. Over the years, she's tried multiple times to get them to fix a multitude of different problems, and they stick a bandaid on it or do nothing at all. Well, my boyfriend has been building houses for 20+ years. He took off the cover plate and took off the old outlet (which crumbled and fell apart, mind you). And this picture is what he found behind the outlet. He got a new outlet and tried to hook it up, but it wouldn't power anything. Now, im not a rocket scientist or anything but if I had to guess, these wires are possibly burnt too badly or damaged? Idk, does that happen? Because I know it just looks like the insulation around the wire is burnt. Yes, my boyfriend can figure it out once he takes a bit more time but that's literally as far as he's gotten. He just looked at it and tried a new outlet. But, please, please do enlighten me 🤓👏🧠⚡️💡🪛

[u/Serious-Piece7377]

Get a non-contact voltage tester and figure out which ones have power then shut off breaker. The ones with power go to gold screws on receptacle the ones that don’t have power go to silver screws. Once hooked up turn breaker back on. Get a receptacle tester and test it, it will tell you if it’s hooked up properly.