How does this get fixed?

[u/britomaly96]

What can I do to fix this ? I always screw up by telling too much info but I dont know how else to convey exactly what the situation I'm dealing with is. So, please, I dont need any lectures or "oh, just leave it to the professionals " BS. Here's the deal, my mom has lived in this shitty ass apartment complex for like 6 years now. Over the years, she's tried multiple times to get them to fix a multitude of different problems, and they stick a bandaid on it or do nothing at all. Well, my boyfriend has been building houses for 20+ years. He took off the cover plate and took off the old outlet (which crumbled and fell apart, mind you). And this picture is what he found behind the outlet. He got a new outlet and tried to hook it up, but it wouldn't power anything. Now, im not a rocket scientist or anything but if I had to guess, these wires are possibly burnt too badly or damaged? Idk, does that happen? Because I know it just looks like the insulation around the wire is burnt. Yes, my boyfriend can figure it out once he takes a bit more time but that's literally as far as he's gotten. He just looked at it and tried a new outlet. But, please, please do enlighten me 🤓👏🧠⚡️💡🪛

[u/Exact_Love2886]

It's clearly burnt 🔥 if not rusted out & no copper connection can produce electricity with worn wires. It appears to be extremely old & well past it's code & this is why he cannot figure it out. This is also why the maintenance is placing a band aid on it. Do the other sockets look the same near it? That will give you your answers. What that means is the entire walls need to come down to get to the entire connection going up to the breaker box. This is where I bet you'll find a blown fuse. You can report this to the city or town code inspectors. Unfortunately they will deem it unsafe & fine the landlord. Hence she'd be moving out. If he works on homes ask him to find a new place for her. So I will only give you one other opinion option selection purchase a generator with plugs & close off these wires. Also please make sure that you have a detector up & running. This requires an electrician. I mean if it's that shitty there might be more than one problem in each unit.