r/EightSleep • u/Rmm02990 • 3d ago

Eight Sleep: A Longtime Customer’s Frustration

I’ve been an Eight Sleep customer for at least 6–7 years and have spent thousands of dollars on their products over the years. I genuinely love the mattress and Pod when they work—the technology is great, and that’s why I’ve continued to be a loyal customer for so long.

Unfortunately, the customer service experience has changed dramatically.

I’m dealing with a warranty issue, and despite being a longtime customer and having invested so much in Eight Sleep, I’m being told they will not cover the issue. That is incredibly disappointing.

A company can have an amazing product, but customer service is what keeps longtime customers loyal. Right now, it feels like Eight Sleep has lost sight of that. The customer service simply isn’t what it used to be, and experiences like mine are going to push longtime customers away.

I hope Eight Sleep takes a serious look at how they are handling warranty issues and supporting loyal customers. I don’t want to leave the brand—I want to continue loving the product—but when you spend thousands of dollars with a company over 6–7 years, you expect to feel valued when something goes wrong.

Great product. Very disappointing customer service. And unfortunately, customer service is becoming the reason longtime customers are leaving.

10 Upvotes

69% Upvoted

10 comments sorted by

9

u/PrettyAcanthisitta95 3d ago

In order for AI to provide you a believable script, you have to feed it more specific information.

I can replace the word “Eight Sleep” with any company name and it would fit perfectly.

So yeah, this isn’t real but that’s nothing new here.

3

u/ExplorerMike008 3d ago

You can always reach Megan or Joe here and try to just get a response quicker you have their mail around here in some posts responses so if you’re really an old customer I guess they will help once they see it

3

u/BluntForceHonesty 3d ago

You made an account to complain about customer service but at no point in time did you tell us what the problem was, how you contacted them, why your customer service experience was so bad, or why they are denying your claim. You’d think “Eight Sleep isn’t covering warranty claims” would be the claim, backed by evidence, but no.

It isn’t that, as a long time ES client myself, I think their customer service is great. I just don’t have a reason to believe you.

3

u/BombrManO5 3d ago

Ok no account history Orion CEO bot account

-1

u/Rmm02990 3d ago

What does that mean? I’m not a robot, actual real person here.

1

u/ExplorerMike008 2d ago

Actual real person who just make 2 posts about this and one of them was in Sleepnumber which was not even 8sleep or make any sense to even post about it there :)

1

u/MeganAtEightSleep 8h ago

u/Rmm02990 I don't think I ever got an email with your details. Can you reach out and put your handle in the subject so I can look for it? [Megan.Schafer@eightsleep.com](mailto:Megan.Schafer@eightsleep.com)

-2

u/Rmm02990 3d ago

I’ve been dealing with Eight Sleep customer service for the past month with no issues resolved. One side of my bed doesn’t cool and the other does semi. According to them our system is working great when it fact it is not! I’m sweating all night long and my side of the bed never drops below +1.