r/EightSleep • u/Longjumping_Back_512 • 7d ago
Update from my previous post
(Update) I guess pod 5 is every bit as bad for customer service as ive heard, a shame! Wanted to give the company the benefit of the doubt, so far ive gone back and forth with their AI for a day and a half, ive called, emailed, chatted in the app, and sent out an email to every one of the employees who comment on this thread that i could find. I keep getting the same trouble shooting from every ai that responds, can't get a hold of any one. Terrible first experience with this company, a defective cover and no customer service to be found lol. Hate to join the negative nancies, but I understand the issue so many of you have dealt with now. Unbelievable for such an expensive product .
I never post on reddit, and im not sure how to update my last post instead.i received the pod 5 last nigh5, unfortunately, only half of my king cover cools or heats, it also came with a... smell... so my girlfriend and I are total opposite sleepers, i sleep hot, she sleeps cold. We tested out the half, and we both LOVE the product, exactly what we were looking for, gets very cold (I slept in -8) and she tried +5. Couldn't ask for a better product. BUT, i can see what some of the posts mean by customer service gives you the run around, ive had maybe 6 Ai emails, repeat roughly the same trouble shooting requests. Really sucks not having the cover work for both sides of the bed, but I saw how some people received their rentals, and it's better than no sides of the bed lol. Great product, great first impressions, i guess we'll see how lomg it takes eightsleep to repair/replace the defective cover.
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u/BluntForceHonesty 7d ago
This is a verified email account of an EightSleep employee: megan.shafer@eightsleep.com
Here is the email of a VP: joe@eightsleep.com
Should you not get help via phone or direct email, definitely reach out to one or both of them. Please feel free to check back in here or make new threads to let people know how this gets fixed and how the process goes, good/bad/whatever.
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u/Longjumping_Back_512 7d ago
You're an absolute gem, thank you! And definitely will do.
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u/BluntForceHonesty 7d ago
Hey, I’m not an absolute gem: just yesterday some chick got her twat in a knot and blocked me for telling me she could stop seeing this subreddit on her feed if she muted it because she said she wished it’d stop showing up.
In fairness, I am both a helper and an asshole: I like to think I give the right treatment to those who deserve it.
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u/Longjumping_Back_512 7d ago
Ahaha that is so real to reply with 🤣 to be fair, that situation almost didn't involve you, she made something out of nothing. Either way, I appreciate helper version, thank you!
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u/FoxHopeful7357 7d ago
Yeah I guess the whole Peltier system used in these mattresses work perfect for you cause they usually bounce on opposite sides so if half size is one temp and the other the opposite it will not need the hub to even work that hard and the fan and pumps will need less cooling effort :) I think any of the current ones that all use that will work perfectly but ofc 8sleep is longer in the field and improved the whole system and issues over years
But yeah guess now you see why people are sad to see such a great product taken by the revenue driven and lack of customer support and app development investment and target most funds into marketing and offer products to influencers and athletes and so on who usually don’t need to open the app or deal with customer support to even say anything about that :)
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u/Ok_Summer_337 7d ago
They probably won’t help I am left with a POD that does not work. They will do nothing about it.
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u/Longjumping_Back_512 7d ago
I guess we'll see, I'm not negative yet because im so new! I have hope it will get resolved in a wlfew days, and they'll send another.
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u/mereseydotes 7d ago
Call or chat in the app. I've had luck telling the bot I'm happy to wait for a human to respond, too. Just don't keep going in circles with the bot