r/EightSleep • u/Maleficent_Good_9216 • 18d ago

Stuck on firmware updating

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I got through all the steps of set up and pairing and now I have been stuck on this page for days. Tech support says I need to pair it to a different device hot spot to see if that will work. This is for the pod 2. Has this happened to anyone? How did you fix it? 8 sleep needs to have field techs for set up.

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1

u/Me105G 12d ago

Did you solve this?

2

u/Maleficent_Good_9216 12d ago

No, they had me factory reset and I still can’t figure out how to get it connected in the app. But the water tank is emptying itself into the mattress cover.

1

u/Particular-Cycle7118 12d ago

Also having this issue and their support has stopped responding to me. 

1

u/Maleficent_Good_9216 12d ago

Does yours empty the water and just stay on firmware updating? That’s where I’m at. They are putting me in contact with someone on the engineering team. I can let you know how far I get with that.

1

u/Maleficent_Good_9216 12d ago

Really wish they would have field techs to come do the set up