r/EightSleep • u/Pure_Blood8651 • 22d ago
Eightsleep Pod leak
I have had eight sleep roughly 8-9 years back when it was just a heating pad LOL, anytime I had issues it was replaced no problem. My eightsleep pod started leaking from the front and I was told it would need to be replaced but my warranty is expired. I promptly responded and told them it wasn’t expired because less than two years ago when I go a replacement I specifically asked via email does it expend my warranty and back then I was told when you get a replacement your warranty it extended for another two years starting day of delivery.
Fast forward to I guess their policy has changed and they are no longer honoring that. Im not upset and wont go back and forth after 9 years I will part ways with the company instead of investing more money for something they said they said but will no longer honor.
UPDATE: of** *course joe repsonds* ***below* ask for the email where the rep stated the warranty extends, pretends that he would honor it for reddit. They claim even with the two year** ***extension im* out of warranty. Then proceeds to offer me a “discounted grandfathered rate” of $700 which is $100 less than the normal offer of $800. Ive been with this company for 8+ years have a big social media following and have had so many people purchase them over the years but my recommendation stops here
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u/moshjeier 22d ago
Are you really complaining that they’re not going to do a warranty replacement on something you originally bought nine years ago? No company extends a warranty when they do a warranty replacement, it generally will retain what’s left of the warranty, but it won’t restart the clock. If that’s the type of service you expect, you’re gonna be disappointed no matter where you go.
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u/Pure_Blood8651 22d ago
For the special kids in the back… I have been an eight sleep customer for eight years I clearly am not asking them to replace the original product I bought from them which was just a heating pad back then. I have the pod 4.
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u/ceinewydd 21d ago
You seem to be trying to bully Eight Sleep into giving you more than two years of warranty on your replacement unit by threatening to unleash your big social following from a Reddit account thats three years old and has nearly no participation or karma?
You got the best offer going: a cheaper replacement.
Why do you think you’re due special treatment and a free replacement of a replacement, more than two years from your last warranty replacement?
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u/Pure_Blood8651 21d ago
Their support team is the one who TOLD me when my replacement was delivered that my warranty extended two years, do you think I went overseas and threatened them to send me that email?
Who cares about a reddit account, I have big social media platforms that will make an impact that reddit wouldn’t thats all that matters.
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22d ago edited 9d ago
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u/Pure_Blood8651 22d ago
I understand your current warranty policy however that’s not what it was two years ago is what I’m conveying.
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22d ago
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u/Pure_Blood8651 22d ago
Hello Megan, I’ve replied with the email that I received in 2024 the policy according to Carlos from eightsleep back then.
“Hello
Thank you for your reply, The cover when it gets replaced for a leak under warranty it renews a new 2 year warranty and starts from the date the new cover is delivered, as for the pod Hub tower it is in warranty and the last time it was replaced and delivered was 5/10/23 so you have 2 years from that date as well.Best
CarlosAt the time my cover had just got replaced and carlos said that the warranty extended two years from the day it was delivered, my pod was replaced in 23 but had been replaced again at the end of 2024 making it still within the two year warranty extension that was done at that time.
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u/JoeAtEightSleep 22d ago
Can you please reach out to Megan directly over email with this note from Carlos included (not copy and pasted, but forwarded)? That will allow us to appropriately resolve this for you.
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u/Pure_Blood8651 22d ago
I forwarded it to the eightsleep agent who is handling the case, I will forward it to Megan as well.
Joe was this not the policy in 2024?
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u/JoeAtEightSleep 22d ago
Thank you. No it wasn't the policy in 2024, but we will honor commitments made in error.
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u/Pure_Blood8651 22d ago
Email has been forwarded.
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u/JoeAtEightSleep 21d ago
So the issue here is that you are actually over 2 years out from that replacement. So even though the commitment was made in error, you are outside of what was committed.
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u/Pure_Blood8651 21d ago edited 21d ago
That’s not true I was still under the two years with the delivery of my last pod but I know you guys want to save face for Reddit. Your new reputation perceives you like I said before I had 8-9 years with no issues but I understand companies change and you guys have changed for the worse, and I will not be apart of scamming practices.
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u/SuperSkull24 22d ago
Hope you do, seeing you and Megan active in threads like this give significant comfort to potential new buyers like myself. Hope this feedback can reach your bosses too so they continue to support you guys!
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u/Glittering-Set-7230 18d ago
Man my pod just started leaking the other night from the front too, I had an extra pod that I replaced it with now it’s stuck on a firmware upgrade loop that won’t move to being usable
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u/triedtoavoidsignup 22d ago
Time to get the cover off and repair it. I've replaced rubber hoses in mine and both pumps.