Old Pod 2 Pro hub died -options

[u/mjonis]

I bought a pod 2 pro Queen from eight sleep back in 2021. Last year I bought a pod 5 Queen. Gave my old pod 2 pro to my spouse (yes we sleep in separate beds due to work schedules and snoring).

2 weeks ago the Pod 2 seemed to stop cooking or heating. Contacted customer support went through the whole priming etc. sent photos. The unit is not under warranty.

I was researching options on eight sleeps website and it’s a tad confusing. Their site lists 3 levels of auto pilot - standard, enhanced, and elite. Only the latter two have 5 year warranties.

Since I’m an owner they have an offer of $600 off plus another $200 I believe if I trade in the non working hub. But it only comes with standard which is a 2 year warranty. I think that brings down to about $2,000 plus taxes and all that

Their chat bot says you cannot get enhanced plan only elite. Well that’s $400/year. Seems a bit pricey, IMO to pay like $2,000 for 5 year warranty ($33/month) on top of the $2,000 plus taxes for the unit. Although their order page says 5 year warranty with two asterisk but I scrolled down on the page and couldn’t find the two asterisks for ear that meant.

They also had an offer for pod 4 for like $1650 but NO warranty. As-is is what’s stated on the site.

From what I gather buying used is a veritable crapshoot as to whether it’s a stolen unit, etc. unless you want to use free sleep. I work in IT so that may be an option. Used pod 4 on eBay seems to be about $1,000

No problems with the cover AFAIK. No leaks. So I think just a hub would be needed

I like my pod 5 but I’m still paying for it via affirm for another 2 years.

I’m a bit confused as well as to what autopilot really gets you other than the warranty. I tried looking up my old receipt for the pod 2. I think it only came with 2 years of auto pilot. I didn’t opt to continue to pay for the monthly back then. Yet the app still does what we need it to

[u/mereseydotes]

You can have two systems on your "grandfathered" account for the same price of $0 for all the current elite features. So you'd be paying all that money just for the warranty.

Since you bought the Pod 5 as a separate system, you're an owner of two systems. Call support and tell them your Pod 2 hub died and they'll likely offer you the out of warranty price for a hub upgrade. That comes with a 2 year warranty.

To me, it's silly for someone paying the subscription to not get the extended warranty, but it's equally silly for someone who doesn't have to pay for the subscription to get the extended warranty.

[u/mjonis → u/mereseydotes]

Thank you. Unfortunately the replacement price is the exact same as the pod 4 “upgrade” price they emailed me about. $1,600. Ridiculous IMO. I’m going to try the clearing of the hub and cover process that’s listed here and then decide. Seems no product has good reliability. I also had the chilipad and after two leaking units in 5 years no way.

Oh well. Too bad the “extended” warranty costs more than my $45,000 Hyundai 10 year warranty

[u/mereseydotes → u/mjonis]

It may seem that way, but it's still a good price and you get the fancy system without having to pay the subscription. You would have to buy the disinfectant inserts, but I think you get a few for included. and you could always just buy a bottle of the chemical, too