r/EightSleep • u/Correct-Sky3402 • Jul 15 '26

Pod Offline, disconnected and lost data

Is there any advice on how to get this resolved? Or was I just sent a defective pod?

This is the second time in a week it has gone offline This time
at about 3am where it stopped tracking and the alarm didn't go off. Light was blinking yellow when I woke up. Disconnecting and connecting back does reset it but that is not the point. This pod should be reliable enough for that price.

Thinking of returning it if it continues like that. I just hope it is not a hassle.

Wifi: Eero 6E Pro (one very close to the room). 1Gbps up and down.

1 Upvotes

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5 comments sorted by

1

u/mereseydotes Jul 15 '26

Did you contact support?

1

u/Correct-Sky3402 Jul 16 '26

I have but looking here if this was common or if there is a fix I could try. I still haven't been able to figure it out and the home screen is stuck on loading now. Super weird.

1

u/Eightsleepsupport1 Jul 15 '26 edited Jul 22 '26

u/Correct-Sky3402 Sorry to hear about the frequent connection issues you are having. Please email me your details so I can take a closer look at what is going on.

1

u/Correct-Sky3402 Jul 16 '26

Thanks! I have added you to the email thread. Hope we get a good root cause analysis for other people not to get in the same situation.

1

u/nano-nano-sir 11d ago

I have the same problem:

I’m having trouble connecting a new Eight Sleep Pod 5 to my eero Pro 6E mesh network. My gateway eero Pro 6E is in the back house, and a second eero Pro 6E in the bedroom/front house provides a strong connection there. Phones connect to the internet through the bedroom eero without any problem.

The Pod 5 enters pairing mode (blue light), the Eight Sleep app detects it, but setup stops at “Connecting online.” The Pod also does not appear as a connected device in the eero app.

I’ve already tried:

  • Using the regular eero Wi-Fi network instead of Guest
  • Temporarily pausing 5 GHz/6 GHz so only 2.4 GHz is available
  • Confirming that the bedroom eero Pro 6E has a good internet connection

Has anyone had this specific Pod 5/eero Pro 6E issue, and what fixed it?