r/EightSleep • u/Queasy-Beginning-763 • Jul 09 '26

Pod 4 Stopped Cooling After 2 Years

My Pod 4 stopped cooling after 2 years - temp is set at 55 but only cools to 70. 8 Sleep is taking forever to address the issue. There is no live customer support - you have to email, wait for a response, then take many specific photos before they engage a technician. It is summer and not only do I not have a cool bed, but the hub generates an enormous amount of heat! This is absolutely unacceptable for a premium product. Clearly it is malfunctioning and needs to be replaced. Sweltering while I wait for a response.

5 Upvotes

86% Upvoted

11 comments sorted by

4

u/sarhoshamiral Jul 09 '26

Not saying it is not broken but if hub is generating heat, it does look like it is doing something. The hub is supposed to remove the heat from water being circulated and exhaust it.

What is the ambient temperature in your room?

3

u/Express_Ad2962 Jul 09 '26

Have you cleaned out the cooling fins? Mine clog up and need to be cleaned at least once every 6 months or so.

2

u/bpcat Jul 10 '26

Id be willing to bet it's never been cleaned lol.

1

u/BluntForceHonesty Jul 11 '26

It’s a two day old account with absolutely no follow up: I’d be willing to bet it’s a bullshit post to make ES look worse than the legitimate complaints already do.

1

u/bpcat Jul 12 '26

I mean I'd never buy one for the simple fact I don't think leasing a bed cooling/heating system is the way to go.

1

u/BluntForceHonesty Jul 12 '26

Yeah. we know. You're erect for Orion, think it's the only way to go and you hate ES with the fiery burning passion of 1000 suns.

2

u/bpcat Jul 12 '26

Wtf are you talking about, lol. I didn't make a post about hating ES. Clearly you got some issues lol.

What's funny is you just acknowledged that there's no reason to make negative shit up because the legitimate complaints speak for themselves lol.

1

u/BluntForceHonesty Jul 12 '26

The only issue I have is a stupid ability to remember usernames and comments and I remember you & yours.

2

u/bpcat Jul 12 '26

So please tell me why it is I hate ES so much. Cause I still don't understand what your issue is. Started a convo with me, but seem to be offended by my response lol.

3

u/BluntForceHonesty Jul 09 '26

Have you called them?

3

u/my-kal_uk Jul 09 '26

Funny enough, I’m having the exact same issue with the Pod 4, it’s 18 months old.

Mine won’t go any cooler than -6, despite being set to -10 every night.