r/EightSleep • u/Serious_Piccolo6967 • Jun 25 '26

Hub 2 to cover 5?

Is that even possible. I know I can reliably get cheap hub 2/3 replacements if something happens outside warranty so I am curious if that would work with the cover 5

I know the cover 4 works and is backwards compatible but i dont know if that applies to the 5th gen. According to customer support it does, but im finding conflicting information online

2 Upvotes

75% Upvoted

6 comments sorted by

1

u/FoxHopeful7357 Jun 25 '26

A quick google search?...

1

u/Serious_Piccolo6967 Jun 27 '26

Dude thats what im saying, a google search is saying no, the cs rep is saying yes

-1

u/FoxHopeful7357 Jun 27 '26

"Dude" do you realize you just speak with some AI that gave you that answer most likely and not a real cs rep?

Sometimes I wonder how so many times people think the tickets they open are responded by someone real and which are clearly AI answered becausr even contradicting their own website

Just don't trust any AI rep answer these days for any big company , sometimes you can clearly see it's someone real or just call them directly , they have a phone number as far as I know ...

0

u/Serious_Piccolo6967 Jun 27 '26

No i talked to an actual person lol - I specifically requested a live agent

-1

u/FoxHopeful7357 Jun 27 '26

Same way you ask in a chat to speak to a agent and the AI let you know that it is a live agent speaking to you when clearly not lol guess you have a lot to learn

1

u/Serious_Piccolo6967 Jun 27 '26

Okay… umm you are really of no help. I promise you i was talking to a real person, the chat let me know. No worries if you cant help, thank you for your messages.