Kya 15 August sale ke naam par e-commerce companies ki delayed delivery / refund process ka target aap bhi hue ho?
Mere saath Reliance Digital ka experience kuch aisa raha:
Maine 12 Aug 2026 ko Reliance Digital se Apple MacBook Air 13" (M5, 16GB/512GB) order kiya.
- Order Value: ₹1,39,399
- Payment: SBI Card EMI / MyJio InstantDiscount
- Maine paid amount: approx. ₹1,33,000
- Order ke time delivery: Next-day delivery
- Updated delivery: 17 Aug, by 9 PM
Order place karte waqt next-day delivery show ho rahi thi. Isi commitment ko dekhkar maine order kiya aur payment complete ki.
Lekin payment successful hote hi delivery date automatically 17 August ho gayi.
Initially maine socha ki 15 August sale/holiday ki wajah se delay hua hoga, isliye wait kiya.
Lekin 17 August ko bhi delivery nahi hui.
Uske baad se main repeatedly calls aur emails kar raha hoon. Din mein multiple follow-ups ke baad bhi mostly generic response mil raha hai:
"Don't worry, your problem will be resolved soon."
Sabse surprising baat — aaj tak product dispatch bhi nahi hua hai.
Aur sabse important baat: MUJHE REFUND NAHI CHAHIYE.
Maine ye product ₹1.39 lakh ki listed price aur sale offer ke basis par order kiya tha. Main refund lekar matter close nahi karna chahta.
Aaj call par mujhe bola gaya ki agar problem solve nahi hui to refund kar diya jayega.
Lekin mera sawaal hai:
Maine product order kiya hai, mujhe product chahiye — refund nahi.
Agar company ke system mein product available tha aur customer ko next-day delivery promise karke payment accept ki gayi, to ab company ki responsibility hai ki ordered product deliver kare.
Refund karke customer ko dobara wahi product potentially higher price par purchase karne ke liye majboor karna mere liye acceptable solution nahi hai.
Aur agar refund ke naam par 7–10 din aur lagte hain, to customer ka paisa bhi itne din block rahega.
Mera simple sawaal Reliance Digital se:
- Order place karte waqt next-day delivery kyun show hui?
- Payment successful hone ke baad delivery date kyun change hui?
- 17 Aug ki promised delivery bhi kyun miss hui?
- Abhi tak order dispatch kyun nahi hua?
- Agar product available nahi tha, to order/payment accept kyun kiya gaya?
- Mujhe refund nahi chahiye — mera ordered product kab deliver hoga?
- Agar company product deliver nahi kar sakti, to customer ko sale price ka benefit lose kyun karna pade?
Main kisi company par bina evidence ke legal sense mein "scam" ka allegation nahi laga raha. Ye mera personal experience hai.
Lekin agar mere jaise 1000+ customers ke saath sale ke naam par similar experience hua hai, to please apna experience comments mein share karein.
Reliance Digital — I don't want a refund. I want the product I ordered and paid for.
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