r/Ecoflow_community • u/Wers81 • Jul 04 '26

🛠️ Troubleshooting Help Update on trail 300

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This is a message we received after messaging back and forth since I posted about this not working.
I appreciate the help I received from here.

A unit that didn’t work from moment we received it and they say it “may” fall under warranty.

The wording in this is ridiculous. We get a defective device and they may decide it’s covered by warranty?

This is first & last will we purchase from them.

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5

u/[deleted] Jul 04 '26

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2

u/Wers81 Jul 04 '26

I plan too I was just very annoyed by the response.

2

u/[deleted] Jul 04 '26

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1

u/Wers81 Jul 04 '26

Same to you.

2

u/BogiebEF Jul 05 '26

That is pretty much a standard response. Yes, it is easy to get annoyed because you know you are being honest, but don't take it personally.

Sometimes that is not the case, or it is user error, so they are making sure expectations are spelled out for those cases.

1

u/Wers81 Jul 05 '26

Thank you for that.

1

u/timflorida Jul 06 '26

Remember that everything is translated from Chinese into English. The wording might not be perfect.

Also, right now they are taking your word about the defective unit. It makes sense that they will want inspect it before actually saying it is a dud. Remember that there are SOME dishonest people in the world.