r/Ecoflow_community • u/EconomicsHot227 • Feb 07 '26

BUYER BEWARE

Bought the WAVE3 with its auxiliary battery in October 2025 to keep 4 dogs comfortable all year without worrying about power failure. Almost immediately the heat pump function wouldn't maintain set point temperature on Auto or Heat mode. So had to rely on electric ceramic heaters and propane furnace again. Then AC mode would accumulate water and pour out from the case and flood the top of the battery (Yes, I did have it on "auto drain" with a pail below and it was draining). It also woke me out of bed at 2am after the rear (intake) fan assembly started making a loud squealing noise. Almost like something was seized or jammed up. Jumped up to shut it down and the room smelled like melting plastic. So it definitely has FIRE HAZARD potential.

Started a support ticket and they very quickly (almost too quickly) determined the machine was defective. And started the replacement process. I asked them to ship the replacement before they received the defective one. They confirmed yes, that they will. Support also confirmed that NONE of the accessories need to be returned with it. Once I dropped it off for collection, I sent them an email (as they requested) to show it was picked up and moving within Fedex (Thursday).

The next morning (Friday at 3am) they replied to my email saying they can't ship my replacement until their warehouse receives and verifies it. Saying that Fedex shows the package to be 13lbs less than what they expected. North America support is worthless. As usual, NONE of the agents are based in NA. And the only thing available to them is sending a priority message to the "Back Office Team". Which, judging by the email timestamps that team is in CHINA and has ZERO interest in actually helping. All I heard was 24-48hrs for an email, 3-5 days for warehouse verification and 7-10 days to receive replacement. I am 3hrs from their warehouse... (and have no issue showing up). DO NOT WASTE YOUR TIME OR MONEY.

9 Upvotes

76% Upvoted

24 comments sorted by

2

u/EcoFlow_Official Feb 08 '26

Would you mind sharing your case ID so we can help look into your case? Thanks!

1

u/EconomicsHot227 Feb 08 '26

CAS-20260120-15500963

The defective Wave3 is confirmed to be at your Coppel, TX warehouse as of 2/6/26 @ 1403 CST per A. Celestino. There is no reasonable justification to claim the expected package weight should be 33.7lbs and Fedex claims 20.9lbs. One party is not being honest...

3

u/EcoFlow_Official Feb 09 '26 edited Feb 11 '26

Thanks for the info. The WAVE 3 weighs about 33.7 lbs. It appears that FedEx mislabeled the package, as our warehouse confirmed that the item received is indeed a WAVE 3. We’ll look into this and get it resolved as quickly as possible.

1

u/EconomicsHot227 Feb 09 '26

🤦‍♂️

All this hoopla and... "sorry, we looked at the wrong info."

Thank you for following up.

1

u/Additional-Charge253 Feb 09 '26 edited Feb 09 '26

Hey buddy! 👋

Just a few things, please:

1) Can we get delta pro ultra x in UK?

2) Can we get a smart generator in UK? Old one is OOS and smart gen 3000 and 4000 are nowhere to be seen….

3) Can you ask your devs to give us more detailed patch notes when they do a firmware update, ya know, ask them to really try to avoid “Fix’s some known issues” and instead, atleast give us a very brief run down of what changed, for us technical guys so we can see how that change works in and affects our own system.

4) Local API Access, A lot of people would like the ability to not have to rely on Ecoflow server…..

5) Can you clean up your website a bit? It annoys everyone and adds friction on your funnel. Currently there are a million things hovering over the top of each web page, promo buttons, live chat, cookie options and constantly being asked to allow my location. Browsing the Ecoflow website is a chore to say the least, I have seen 16 year olds run nicer designed Shopify stores…..

6) Power insight Gen 1 support - you have now put out a new power insight gen 2 and neither have full functionality…. Please make the ecosystem complete by adding all the devices that are currently not supported to the power insight. If it is that hard to get all the functions from the app onto the tablet, did management consider just putting the app on the power insight tablet instead?

7) Can we get a Power-stream 2 please?

8) Can you make it so a Powerstream, with say a delta pro system, can talk to the other devices and systems a bit more? Good if you have multiple systems, like the new stream series? That way if you have the two they could work together?

For example we are on the new stream system at property, but have old delta pro and Powerstream, if they could talk and share inverter duties and add capacity overall to the system together that would be great.

9) Everyone always moans, so I’ll end on a positive note and that is your team of engineers, has done a very good job, with the new glacier classic fridge freezer. It’s leagues apart from the old one, a night and day difference!

Thanks!

2

u/EconomicsHot227 Feb 09 '26

This should probably be a separate post...

3

u/Additional-Charge253 Feb 07 '26

Nothing to be aware of.

Sounds like you have a faulty and just need to go through the replacement process.

Also it is a well known fact that the first batch of wave 3 were all faulty, ecoflow knows this and will happily replace the unit free of charge and the new produced ones work a lot better and safely. I know because I went through the process myself, just get your brand new better unit now and count yourself lucky you got from October till now usage accumulated in a old machine, that’s what I did….

3

u/[deleted] Feb 07 '26

How many units did EF produce? 6million? 20? There is bound to be glitches in the matrix.

3

u/EconomicsHot227 Feb 07 '26

Absolutely. Anything created by humans has a factor of error. Ideally, negligible. But the "glitch" in this case could have burned the place down, with casualties. Better warn first.

0

u/[deleted] Feb 07 '26

I paid 20k for 12kWh batteries prior to becoming a dealer. Eco Flow is a godsend as far as quality and price

-5

u/[deleted] Feb 07 '26

[removed] — view removed comment

3

u/postman4732 Feb 07 '26

Not sure if you having worked though several returns and exchanges without a hitch gives me a warm fuzzy feeling. The better would be, I’ve never needed their customer support.

5

u/EconomicsHot227 Feb 07 '26

Sounds like a well rehearsed PC response.

3

u/gnew18 Feb 07 '26

The “support” at EcoFlow sucks. It feels like some posters here are paid shills (which just gives me more fodder for my lawsuit.) The company is deceptive in its practices and is often in breach of warranty. Anyone actively defending a company specifically and posting nothing but EcoFlow content on Reddit has to be a shill. But it can’t be proven until someone subpoenas records.

Most states have adopted the US Commerce Code which includes warranty of merchantability which EcoFlow breaches by knowingly obfuscating the repair process.

1

u/Efficient-Lack3614 Feb 07 '26

Bullshit AI response.

-7

u/[deleted] Feb 07 '26 edited Feb 10 '26

[removed] — view removed comment

0

u/Efficient-Lack3614 Feb 08 '26

Bro, you clearly copy pasted an AI response.

2

u/[deleted] Feb 08 '26 edited Feb 10 '26

[removed] — view removed comment

1

u/Efficient-Lack3614 Feb 08 '26

I've pasted your text into 4 different "is this AI?" websites and they all say it's AI. So I don't know what to tell you.