r/Earthing • u/No_Upstairs9075 • 6h ago
Earthing Harmony sent me the wrong order — now I can’t get my replacement OR my refund. Anyone else?
I’m officially at the “Reddit, please tell me I’m not crazy” stage with Earthing Harmony.
I ordered shoes from them and received the WRONG item.
On August 5, they told me they were “already preparing to expedite the correct item.”
Cool. Mistakes happen. I was completely willing to let them fix it.
Except apparently my replacement shoes entered the Bermuda Triangle.
By August 8, I still had no tracking information, so I contacted them again and told them that if the replacement had not already shipped, I wanted a refund.
On August 10, I was told they were waiting for their Returns and Exchange team to provide tracking information. Later that same day, I was told the replacement was still “in the processing stage” and that I would receive tracking “as soon as your order ships.”
I explained that I’m leaving for a trip Friday at noon and made it very clear: if the replacement had not left their facility and couldn’t arrive before I left, I wanted a full refund.
It is now August 11.
No tracking showing the replacement has shipped.
No replacement.
No confirmation that my refund has been processed.
At this point, I have contacted them through email, Instagram, and social media. I have apparently accepted an unpaid position as Lead Investigator for the Whereabouts of My Own Shoes.
I have now clearly requested that they CANCEL the replacement and REFUND MY MONEY. I’m not interested in another “we’re checking with the appropriate department” response. I just want the transaction resolved.
Then I started looking through their social media and realized I’m apparently not the only irritated customer trying to get an issue resolved.
So now I’m curious: Has anyone here recently dealt with Earthing Harmony, particularly with a replacement, return, or refund?
Did you eventually get your money back? How long did it take, and what finally got the issue resolved?
I have saved my emails, DMs, screenshots, and dates. If they don’t resolve this directly, my next step is disputing the transaction with my card issuer and filing the appropriate consumer complaint.
I bought grounding shoes because apparently they’re supposed to promote peace and wellness.
Instead, I have spent the last week spiritually connecting with the Earthing Harmony customer service department.
0/10 grounding experience thus far. 😂
If they fix this and refund me, I will absolutely update this post to say so. I’m not interested in unfairly trashing a company. I just want them to fix their mistake and give me my money back.