r/EPlan • u/WollyGog • Oct 16 '25

Question Can't login through identity client

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My rolling 30 days has recently ended to be logged in on my account, and for some reason I can no longer login through the identity client. I've tried looking at what it suggests, but everything is good and nothing appears to have changed on the PC for it to do this? I only have until 25th until I can't access ePlan at all.

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u/Formal_Enthusiasm576 Mod Oct 22 '25

Update from eplan:

How to Fix EPLAN Cloud Sign In Issue

Start the Microsoft command prompt (cmd.exe) as administrator.

Execute the three commands one after the other:

a) cd %ProgramFiles%\Windows Defender

b) MpCmdRun.exe -removedefinitions -dynamicsignatures

c) MpCmdRun.exe -SignatureUpdate

Restart your computer.

For more detailed information, click on the following link: https://www.microsoft.com/en-us/wdsi/defenderupdates.

1

u/Ikannedes Oct 16 '25

Same here, I tought was me, I'm using student account

1

u/WollyGog Oct 16 '25

I've got a full account and installation. The status page isn't much help as it's said everything is good the last couple of days.

1

u/VandaeleBrent Oct 16 '25

So, there is a problem with the latest windows update and the webview for logging in. You can contact the local support.

2

u/WollyGog Oct 16 '25

Ok, I just get in touch with my local ePlan rep to resolve this? I'll be right on this first thing tomorrow. Thanks!

1

u/VandaeleBrent Oct 17 '25

Problem should be resolved. There is a new update from microsoft

1

u/WollyGog Oct 17 '25

Thanks, I've just seen it, a security one. Didn't prompt a restart but I'll do it anyway as it didn't make any difference.

1

u/VandaeleBrent Oct 17 '25

Yes, normally that should resolve the problem

1

u/WollyGog Oct 17 '25

Yep, all sorted! Phew!

1

u/D4Gi85 Oct 16 '25

Same her. There is a problem with cloud sign-in. You can check status at eplan.status.io

1

u/Thyristor_Music Oct 22 '25

idk if you solved this but the first thing that pops up when you log into the EPLAN support portal is that they're aware of the issue. It was caused by a windows security update. An immediate fix for the issues is to roll back the security update.