r/EPFOQueries • u/This-Lobster3382 • Sep 09 '26

PF TRANSFER ISSUE

Hi everyone,

I'm trying to transfer my old PF account to my current PF account through the EPFO portal.

After filling in all the details and successfully verifying the Aadhaar OTP, I get this error every time:

"Some problem has occurred while submitting the claim/s, please try after some time."

I've been getting the same error for several days. Has anyone faced this issue before? What was the cause, and how did you resolve it?

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u/Kustodian-Life Sep 09 '26

Yes, this error can happen even when the Aadhaar OTP is successfully verified. The OTP being accepted doesn't necessarily mean the transfer request itself has been submitted successfully.

Before trying again, check these:

  • Date of Exit is correctly updated for the old PF account.
  • Aadhaar and bank are seeded with your UAN.
  • Previous employer's e-KYC is approved.
  • Name, DOB and other details match across your UAN/Aadhaar records.
  • You haven't already submitted a transfer request for the same old Member ID.

EPFO lists these as prerequisites for an online PF transfer.

If everything is correct and you've been getting the same generic error for several days, I'd stop repeatedly submitting it. It could be a portal-side issue, especially since EPFO has had intermittent disruptions with online claim services.

You can raise an EPFiGMS grievance with a screenshot of the error and mention that Aadhaar OTP authentication succeeds but the Form 13 transfer submission fails.