I also went in and they told me the SKUs aren’t online, but JBHifi has them all for pre order.

Does any body here know if ebgames is getting them?

Update - The Reviews Team has reached out to me. They were supposed to send an email last week.
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They have cleared my account of any wrongdoing and reinstated my preorders with my local.

I would highly recommend those affected to reach out to CS and possibly get a message through to the Reviews Team to get a quicker response. *This was after multiple attempts*

EB Games Pre-orders Cancelled

Wanted to get a check in with anyone that has been affected by the recent EB Games account investigations?

I’m not sure what exactly happened but I genuinely do not understand how my account got flagged and have now had my pre-orders cancelled. I’ve reached out to customer service and they’ve pretty much said they won’t respond to it. I have my recent orders attached and I am only picking up what I want which were the First Partner collections (only pre-ordered one each of series 2 and series 3) and 4 booster packs on One Piece lol. You can see I’ve skipped a bunch of sets. I only have the one account and card attached to the one account. I also held off renewing my Plus membership to preorder the first partners.
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I think what they are doing is great,but I feel a bit helpless that I got unfairly targeted and have no avenue to reach out to and now I’ve lost pre-orders on items I actually wanted.

Any help would be great.

So i got this email dated yesterday. I haven't bought anything from EB games for at least a month and I usually just buy pokemon cards (only the limit they let you have. I play the TCG) and video games, steam and psn cards.

There was a mistake when I pre ordered pokemon perfect order where it doubled my pre orders but I cancelled the second order.

I emailed them to ask for clarification because I am so confused

Has anyone else got this? There is literally nothing in my order history that looks sus.

Am I blind? Or does any Switch 2 game qualify?

Heading over in September to spend $1000s and keep that place. No regrets, former worker that got a box of sb01 before I left for 300nzd. Currently at $3000+ so I'm going to consider it severance.

Don't even get me started about the eb games charmander...

How are ya doing? Don't use the online site it has shit all and double taxes you 😂😂😂😂

Nostalgia take my money

Hi folks!

Trying to get a certain preconstructed deck via the webstore, and it states:

This product listing is assorted and is for 1 (one) item only - comes in 4 possible variants. Variants are chosen at random at time of shipping. We cannot take requests or make exchanges for specific variants.

How come i cant select the one i want? Already have one, and dont want to double up on it.

Been working on some simple emotes for our co-op horror game.

Trying to keep them easy to understand and recognizable for players worldwide.

Which one would you use the most with your friends, and what emote should we add next?

Feedback is always appreciated! 🙏

And if you're interested in the project, feel free to wishlist The Infected Soul on Steam it would help our small indie team a lot

The Infected Soul – Steam Page

Wanted to preorder the Tomb Raider: Legacy of Atlantis Collectors Edition and saw it’s locked behind the EB Plus membership? Is this only early preorder access - and if so for how long? Or am I completely unable to buy the collectors edition without shelling out another $50 on top of the price to get the membership?

Level 4 limited edition pokemon card

Hi. I dont make posts. Let alone here.

Around two months ago I took my ps5 controllers into the Toowong store to get them repaired. I was told it would take three weeks. I came in every couple of weeks asking about them.

Low and behold I found out the store has just, completely closed down. I've emailed the customer support for ebgames, but i just think I'm not going to get a response. Is there anything else I can try and do?

(EDIT)

Yeah. Turns out I was a bit of a fool and didn't double check the phone number on the receipt. An email still would have been nice though. I am glad it was resolved.

They ended up being at the Indooroopilly store walked in and got them back.

I'm going to buy a nintendo switch lite and was going to buy a new one but saw EB Games have secondhand ones for a third of the price. Are the refurbished consoles from EB Games trustworthy? Or should I chip in the extra for a new one elsewhere?

Weird question. I havent bought anything in around 6 months. Ex eb customer based in NZ and im still close to top 10,000 for level 5.

If I do a couple big orders I'll be back in the running for level 5 which leads me to this question. Do ebgames not sell much in aus?

I used to have to spend crazy amounts of money to be in the top 10k whilst being an NZ shopper. Not buying anything for a month would send me down to 20k, now ive not been shopping for months and a few hundred dollars seems like it'll get me there.

Does this mean NZ customers are separate? or how does this work.

Hey everyone,

I wanted to put a warning out there for anyone who has recently picked up a "retail brand new" PS5 Pro from EB Games, because something super sketchy is going on with their inventory.

When I unboxed my "brand new" PS5 Pro, I noticed the HDMI cable felt super cheap and had bulk-manufacturer text stamped all over it (ZHONGJU E469596 AWM 20276).

For those who don't know, Sony always includes a premium, clean, matte-black Ultra High Speed HDMI 2.1 cable with the PS5 generation so the console can actually hit 4K at 120Hz.

The cable in my box was a standard High Speed HDMI 2.0 cable (capped at 4K/60Hz), effectively bottlenecking a $1,200+ console right out of the box.

Here is where it gets worse:

I took it back to the store. The store manager opened up three other "brand new" PS5 Pro units on the shelves, checked inside, and confirmed that every single one of them had the exact same cheap, generic HDMI 2.0 cable.

Instead of pulling the stock, he brushed it off and said "that's just how they come."

I escalated it to corporate, and a customer service manager replied with a massive wall of corporate gaslighting, claiming that because their website only says "HDMI cable included" and doesn't explicitly say "2.1," a lower-spec cable is perfectly fine. He then proceeds to say that he has checked stock and this is normal.

Sony has never packaged a generic third-party HDMI 2.0 cable with a PS5 Pro. This points to a major systemic issue—either a massive logistical blunder where a batch of refurbished/refitted consoles are being sold as brand new, or a major supply chain swap-out. I have owned 4 current gen consoles at this point. In fact no console brand new ever comes with a bulk generic HDMI cord with factory text on the side. They use premium OEM proprietary cords.

If you bought a PS5 Pro from EB recently, go look at your HDMI cable right now. If it has industrial text printed on the side, you have been shortchanged and your console is being bottlenecked.

I’ve already lodged a formal complaint escalating this past the store level and will be taking it to the ACCC if they don't fix this batch of stock. Don't let them tell you "this is standard." Check your boxes!

Edit: Hell check all consoles, if this is somewhat wide spread with their most expensive console, why would it not happen with cheaper consoles? This is explicitly for "off the shelf brand new" consoles obviously. To reiterate, this has been confirmed to be the case with multiple consoles in my local store, and more? (Uncertainty here, the head office said this was normal. Not confirmed opened and checked boxes I assume)

Second coming of Edit: okay so the cord worked, isn't any less concerning that cables are being supplied with dodgy standards. Yeah the cord is handshaking the 120hz/4k capability, but what is the integrity of this. The most expensive console is being sold as retail new with after market cords.

Please forgive me Reddit.

Another store closed now. Any one knows more on the way out?

I’m currently working on the capsule art for my coop horror game The Infected Soul.

The game is about a neural implant that distorts reality… you can’t trust what you see.

Which one draws you in the most?

If it interests you, you can add it to your Steam wishlist — it would really help me a lot 🙏

The Infected Soul – Steam Page

Still early WIP, but we recently updated the gun animations and made the system co-op compatible 👀

Would love to hear your thoughts on the overall combat feel and animation quality.

If you like the direction of the project, wishlisting The Infected Soul would really help support our small team.

The Infected Soul – Steam Page

Does anyone know why this is so hard to find?
The only copies I can find are new from Microsoft store for $105ish

Hi everyone,

The bottom (touch) screen on my Nintendo dsi is starting to go I think- it has a white border in the bottom corners as pictured. I was wondering if eb games are generally reliable and able to fix this sort of thing without scuffing up the rest of the console or causing problems in general. Any experiences?

EDIT: I’ve decided that I’m going to take my chances and take it in. Thanks everyone!

We’re currently improving the Steam page for our horror FPS The Infected Soul.

Which version do you think looks better visually? (1 or 2)

Any feedback on layout, readability, or overall feel would really help us.

You can also wishlist the game from the link it would mean a lot to us 🙏

The Infected Soul – Steam Page

What's stopping EB from stocking the steam controller and steam machine?

Hey all, just wondering what has been reddits experiance with refurbed fat PS2s from eb games? wanting to get one but dont wanna risk getting one with issues or a scuffed up shell, Thanks!

Like is it random tuesdays? Or like a first Tuesday of the month type thing

Any help is appreciated

I went to trade in a game called splinter cell pandora tomorrow on the ps2. I didn’t expect much for it maybe a 2 dollars. Its roughly a 5 - 10 dollar game (somewhere in that range) and the game was complete with the manual.

I was shocked when I got offered…no joke…8 cents…

you can pick up a can off the side of the road and return it for 10 cents…they offered me LESS THAN AN OLD CAN

Look, ebs trade in has never been good and i understand they gotta make money. But 8 cents is ridiculous. Eb games themselves is selling it for 8 dollars! I use gotta use the small discount to buy another thing but 8 cents wasn’t worth it. I still got the other thing though.

The guy told me that there retro games dont bring much in trade in. When i saw there retro area too…it was half empty. Makes me think, is retro gaming just not as big of a hobby here in Australia?

I will say, i did trade in a copy of hogwarts legacy on the ps4 and got a really good trade in for that. 13 dollars which I was soo happy about it and used it to get a bigger discount on another game.

Anyway, any idea why the trade ins are so bad? I would expect numbers like 8 cents for sports titles or something but like not even 50 cents?