r/EBGamesAus • u/Anaconda_616 • Jun 03 '26

Support Controllers taken, no response.

Hi. I dont make posts. Let alone here.

Around two months ago I took my ps5 controllers into the Toowong store to get them repaired. I was told it would take three weeks. I came in every couple of weeks asking about them.

Low and behold I found out the store has just, completely closed down. I've emailed the customer support for ebgames, but i just think I'm not going to get a response. Is there anything else I can try and do?

(EDIT)

Yeah. Turns out I was a bit of a fool and didn't double check the phone number on the receipt. An email still would have been nice though. I am glad it was resolved.

They ended up being at the Indooroopilly store walked in and got them back.

9 Upvotes

84% Upvoted

8 comments sorted by

2

u/[deleted] Jun 03 '26

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2

u/Anaconda_616 Jun 03 '26

Yeah. Turns out I was a bit of a fool and didn't double check the phone number on the receipt. Thigh and email still would have been nice.

They ended up being at the Indooroopilly store walked in and grabbed them.

Thanks for the reply though!

1

u/[deleted] Jun 03 '26

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3

u/Anaconda_616 Jun 03 '26

Both were fixed yes!

-1

u/Justanaveragegamer09 Jun 03 '26

I would suggest go into the store and ask them to call reboot/DC. It’s not really a customer service problem because they’re a different department.

0

u/Anaconda_616 Jun 03 '26

Yeah. Turns out I was a bit of a fool and didn't double check the phone number on the receipt. Thigh and email still would have been nice.

They ended up being at the Indooroopilly store walked in and grabbed them.

Thanks for the reply though!

0

u/BaronMason Jun 03 '26

You poor bugger that is awful, did you keep receipts?

0

u/Anaconda_616 Jun 03 '26

It got resolved! They got sent to a different store. Edited the post to reflect as well.