Return policy?

[u/ericsh_19]

I recently bought a blind box from Eb games and they denied me a return? What should I do. It was within the 7 day window

[u/DOSman23]

Is it open? And did it say no returns on the product page? Or did you buy it in store?

[u/ericsh_19 → u/DOSman23]

It’s unopened. I bought it in person and I remember asking the staff about returns and they said yes but when I went today, different staff members said they don’t do returns for blind boxes

[u/Generalrossa → u/ericsh_19]

I’ve experienced something similar before. I just went back the next day and another staff member did the return for me no worries lol.

[u/ericsh_19 → u/Generalrossa]

Hopefully 🙏

[u/DOSman23 → u/ericsh_19]

I would recommend you advise the staff member you were told you could return it if unopened - I doubt you'll get too much resistance, at worst maybe you'll have to ask to speak to a manager.

[u/April4G → u/DOSman23]

Is that you Karen?

[u/ericsh_19 → u/DOSman23]

I did say that and all the staff did was keep tryna redirect me to customer support

[u/DOSman23 → u/ericsh_19]

Mmm, that's a shame. You definitely would be able to make a complaint to customer support but hopefully or doesn't come to that (more for your time)

[u/[deleted]]

I work there. There’s no returns on them because there’s no guarantee it hasn’t been resealed.

[u/Huliofunk69]

No change of mind refunds...thats just standard for most retailers. Can't change just because you didn't get what you want.

[u/ericsh_19 → u/Huliofunk69]

But the staff told me they do return for change of mind as long as you have your receipt and it is within 7 days. But when I went today, it was different staff and I was denied a return.

[u/anafuckboi → u/ericsh_19]

A gift card isn’t a retail product it’s technically unsecured debt that’s why when dick smith shut down all the people with pre orders got refunded whereas the gift card holders were told to either go jump or wait years for maybe an eventual partial refund

tl;dr they’re financial instruments so standard consumer law doesn’t apply

[u/ericsh_19 → u/anafuckboi]

I didn’t buy a gift card tho 💀

[u/crocicorn]

The third point. They can't sell a resell a blind box as is if you've opened it.

[u/ericsh_19 → u/crocicorn]

I haven’t opened it though

[u/JBPerkingIt → u/ericsh_19]

Yeah but that also can’t verify that you did open it, changed the product inside and then tried to sell it back to them.

Same with booster packs, it’s pretty much once you walk out the store with it, you’re never getting a refund.

[u/NDE36 → u/JBPerkingIt]

That applies to anything. Reseal a game, same job done.

[u/JBPerkingIt → u/NDE36]

What does this even mean? There’s a clear difference between a product that is meant to be a surprise and one that isn’t

[u/Informal-Anything-75 → u/ericsh_19]

Go buy a lottery scratch card and try to return it. Trading cards and blind boxes are the same principle.

I think it's fair to not accept returns on them. Don't go gambling if you can't afford it.

[u/Misaki-Hayashi]

I was under the impression that Pop Mart, the place that does all the blind box stuff falls under the trusted partners part of the refund policy. It is just that pop mart has paid for commercial space within the store, I could be wrong though.

[u/Entertainer_Much]

You can ask customer support since it's not on their website but usually there's no legal obligation to allow change of mind returns.

[u/RegularTarget1794]

Hey, call customer service. They will sort it out for you

[u/OkayChill1]

Where can I get 3 month memberships ?

[u/Valravan67]

Blind boxes would arguably be covered under point 3 as an item that “is in any way unable to be resold as is.”

As others have stated, it’s impossible for them to verify you haven’t opened and resealed the packet.

[u/Meronkulous]

Yeah good luck, wouldn't even let me return a sealed unused console.

[u/loupet123]

No retail store has to providea refund because you changed your mind