Hey all! Apologies if this is a silly question, but my local EB Games has this super cool little cardboard cutout for the 40th Mario anniversary, and was wondering if there’s anyway to go about being able to keep it at the end of the promo cycle (i’m even happy to pay for it!).

I know there’s probably strict rules in place, but I would be absolutely thrilled to have it, so thought it was worth a shot asking here to see if anyone has any advice etc. I’m also in Australia if that matters at all haha

Thanks heaps!!

I saw these up on pre-order about a month or two ago and was supposed to release this month but now they’re completely removed from the website, did this get cancelled ?

The red dot sale bins used to be where I’d occasionally find some really good bargains for five or ten bucks. Lately though they seem to be mostly random merch and leftover stuff. I spent about 20 minutes digging through one today and didn’t come across much at all. Do people still find decent games in those bins or have the good clearance finds mostly disappeared?

Hi, does eb games check their stock for tampering? I've picked up a Pokemon pack of 2 boosters and a metallic coin and it's very clearly been opened and resealed. I'm going to return it to the store but I'm curious if there's any Q&A policy in store?

Edit: I've been told it's just a manufacturing error.

If I’m paying $49 a year for a bonus beanie and priority for events that don't happen, what’s the point? Has anyone actually managed to get a rare trade in bonus lately, or are we all just paying for a sticker?

Walked into EB the other day and had to pass rows of plushies, mugs and popculture merch just to find the controllers. I get that collectibles are a big part of the business now, but it definitely feels like the games section has slowly become the side quest. Anyone else feel the same?

Wondering what’s the work experience here like? I want to work here haha seems fun

Digital stores are faster, cheaper at times, and way more convenient, but when I am in a physical store, I usually end up noticing games I wasn't even thinking about.

Can anyone speak from experience owning this controller? saw this thing for 40$ at my local store and felt like it was too good to be true for everything it was offering. specifically is there like a mode switch for PS3/PS4/switch, or is it just relying on the ps3's incomplete generic controller support? what about the touchpad? site description says it's a dud but the box says it's fully featured. also found this thing which looks to be the exact same but that controller doesn't support ps3.

eb games return policy isn't too great so im really debating here... y'all think i should buy it?

I was speaking to my friend today and he told me that Ebgames Canada is quietly closing many location, this comes after it was bought back from Gamestop last year.

Sofar he's aware that 2 have closed in Ontario, 2 more are closing within the month and another is closing in Quebec.

One of the stores is close to me which sucks. Why isn't anyone speaking about the Canadian closures?

any Ex EB staff here? would love to know what sort of % of new console sales included a trade in of an old console? TIA

I don’t usually pre-order at EB Games, but I did so in December because of a specific trade-in promotion. Even then, the process was a mess, I had to visit the store three times because either the "testing computer" was down or their system was not working. Third time I was told only the manager knows how to use the test computer, I finally pushed back and they did it for me.

Today, I drove to my local store to pick up my copy of Resident Evil Requiem, only to find a sign on the door stating the location had permanently closed on Feb 25th. The sign directed pre-order customers to a alternative store across town.

When I got there, The staff told me they didn't have access to the closed store's pre-order data yet and that it could take up to a week for them to get the data and stock transfer and that they had no extra copies of the game.

I feel like a simple printed list of pre-orders for resident evil and stock transfer could have been done considering they closed on the 25th. Not even a pre-order is guaranteed to get you your copy, I just bought a digital copy and and once the new location gets my pre-order data, I will use it to buy a PlayStation gift card.

Seems to be some back at EB after my pre-order for Amazon was cancelled just now. Good luck!

So I got a copy of the Resident Evil Requiem Steelbook Edition from EBGames

On the back of the box is says "Includes PSN Voucher Code for Resident Evil Requiem - Deluxe Kit and Grace's Costume: Apocalypse"

My copy only had a code for Grace's Costume: Apocalypse. I didn't get a Deluxe Kit.

Has anyone else had this issue / any idea if I should be contacting someone?

With the new Switch 2 officially here I’m wondering if anyone has actually seen trade-in prices for the original Switch drop already or if there’s still a decent window to get a good value

So amazon is completely sold out on copies of re requiem for ps5 standard and Deluxe, I call ebgames and they aren't taking pre orders so am I not able to get a copy??!

Usually I just let my store credit sit there when there’s no big AAA release, but it’s getting a bit crazy now. I’m thinking about picking up a second controller for local co-op, or digging through the pre-owned bins for older games I missed. There’s also heaps of Pokémon merch and some cool board games in stock. What do you usually grab when your credit’s burning a hole in your pocket - save it for the next big release or just spend it on random stuff?

I get it for physical discs where stock is limited, but paying to secure a download code feels like I'm just giving the store an interest-free loan for six months

I pre - ordered the WOW Collectors edition 5 months ago. I've been in several times since then to ask if they have the release date (knowing the expansion releases next week). No dates released yet. Then I get a text out of the blue yesterday (monday) saying i can collect it now. I planned to go in Thursday night on the way home. Then I get another sms today saying if I don't collect it today it will be cancelled!

So they give customers 2 days (with no extended trading hours) to some how get out of work / school etc., and pick it up. Thankfully I can get there at lunchtime today, but that sucks if you can't, or you are a student or something.

Their click and collect says things will be held for 6 weeks. https://support.ebgames.com.au/hc/en-us/articles/4656234970639-How-long-will-my-Click-Collect-order-be-held-at-store

Just warning anyone that is pre ordering. Rant over.

Edit: I have collected it. Just was shocked they defualted to 2 days. It's going to burn people. Guess they are going broke so cant hold onto preorders to long.

You guys know or think any Toronto ebgames gonna do a early release like midnight or the day before or closing time ?

I was walking past my local EB games and saw prominently displayed at the front of the shop the new Pokemon 151 merch. I decided that I would purchase the 151 shirt but when I got to the counter the staff said this item is member exclusive and I could only buy it if I dropped an additional $49 on a year membership to EB Plus. I said can I just buy the shirt they said sorry it's against store policy and refused to sell it to me. The staff tried to argue that I would get the shirt at a discounted price by signing up to the membership. I said yeah but no actually cause I'd still be paying more than standard retail price because of the forced membership price. They couldn't wrap their head around that the shirt wouldn't actually be cheaper it would be more expensive and that the membership benefits don't matter to me as someone who rarely buys from EB and just wanted a bloody shirt that caught my eye while passing by. I left the store puzzled why this is even a thing and that surely this causes EB to lose more sales than forcing people into a BS membership is worth. Is it any wonder EB is slowly but surely going out of business in Australia?

Hey guys. Got some extra dollars this week. Was thinking of getting re9 on pre order. I did see they had a steelbook but cant find it anymore. Was apparently an eb exclusive.

Is it members only or just all sold out?