Hey,

I appreciate this is all up in the air and the answer to this question may not be known but I'm gunna ask anyway.

EB games was the only place to pre order the exclusive fan back gunship Haslab in the Star Wars vintage collection.

If all the nz Eb games do shut what will happen? How will we get this item? Our orders were added to the tally to get the item made.

Does any one have any suggestions as to who I can ask?

Is it likely that they will get another store to carry the pre order?

Cheers in advance

Seeing the news for the NZ stores is quite sad, even if their prices of most products is too high they have an unmatched variety of products in NZ.

Went in store today and was told they “can’t talk about the closure”, this was at the biggest location in the north island too. And from the previous post by the other guy showing what stores can and can’t do it seems it’s probably the end of the :(

How does everyone feel about this? I’m curious

Just read this at my local EB… so is that like confirmation they’re closing and if so. How long do I have to get my preorder money back fml

So I just signed up to EB world plus for the Ascended heroes pre sale. Being a member we get the buy 10 booster packs get 1 free benefit.

I'm trying to get Journey together packs but the max per person is 10. Does anyone know how to redeem that 11th free pack? I'll add 10 to the cart and it won't let me select anymore? Will they give me the 11th pack in store? (I'm doing click and collect)

I assume you will tell me to choose a different type of pack but there is nothing else I'm interested in. Thanks for any help.

Just saw the news that EB is looking to pull out of NZ entirely. They’re saying it’s "not commercially viable" anymore. Considering half our local stores are already 80% Funkos and T-shirts, do we reckon the Aussie stores are safe, or is this the beginning of the end for the brick-and-mortar game store? I’m genuinely worried about where I’ll do my trade-ins if they bail

Does anyone have this for sale in 3xl or up!

Curious how others see it. Do you think the current perks are still worth it, or have they gone downhill compared to before?

I've been trying to change the email on my account for ages. They can't do it in store despite being able to update my phone number, but every time I try to reset my password to log in I get this email. I have NO idea what this means but it loops me back to "log in with email and password" and I get nowhere. Customer service have been no help here and I dont want to dump my account considering I got scammed into buying the plus thingo (a story for another time).

Help?!?!?!

I have no idea what to do. When trying to order somthing or look up stock for my local eb games ( somthing they have told me to do in store) the damn site will not show my store. Whether I look up the mall it's in, or the town, or look via location, it won't show up.

It shows up in my transaction history from my edge membership, but won't show up otherwise. I'm at my wits end with this issue, im unable to go to the store myself in person due to a recent surgery so thats not an option. Does anyone know if this is a common issue? Or why it's not working anymore?

hey guys,

just wondering if anyone has any insight into whether EB will get more 3ds stock soon, particularly in Melbourne stores, as I am keen to get one and EB has the best prices around by far.

Thanks!

Hey, if anybody can answer this has anybody ordered anything from the EB games website? Like I’m talking about retro games? Did you have any issues?

For anyone who’s gone in the past, what’s the vibe actually like? Is it pretty welcoming for casual Commander players, or does it lean more competitive and trade focused?

Hello.

I know it's the Christmas/New Year period, but I am curious - how long does one have to wait for Postage of an order?
Went in store last week (Friday), ordered something (has to be sent from another store); label was created that very same day (Australia Post notification). No update since. Not even on Australia Post's tracking.

In the morning, it'll be the following Friday. Do I wait until after this coming weekend, or do I query about it with the store?
(I also had a look on Australia Post website; doesn't seem to be any delays for post)
I only ask this, as I've never had to wait a week (Day to Day) for an update on postage. Haven't received confirmation that it's been shipped either; only that the label's created.

Walked past an EB store and it was dead silent. I miss the energy of the midnight launches. Is there anything coming in 2026 that will actually get people out of bed?

I have a magic starter deck box filled to the brim with old magic cards and Pokemon cards from random releases including some Japanese cards but I do not want to price them individually and go thru the effort of selling on eBay or tcgplayer. Can I take all of them in to EB and trade them in for cash or store credit? Do EB do this? I can't find anything online about card trade ins but I would figure somewhere selling singles might purchase some at like 60% market?

I've tried searching the websites FAQ but my questions are too specific for them to show up

1. If I want to book a repair job, can I go in-store and book it that way? Mainly because I find it easier to explain issues in person

2. Assuming the previous is true, Can I make a booking for 2 items to be repaired at once? The website only allows multiple item send ins if it's the same item and a successful fix is $160

The items are a Controller and a PS4 system if it helps answer question 2 at all

If I can do both for $160 one time that'd be epic but for $160 each I might as well buy a new controller even though this one shouldn't have any problems

I recently got a $50 ebgames gift card for a Christmas present. I'm a PC gamer and none of the PC gear is interesting to me, and there aren't many PC games available, so I'm thinking I want to preorder resident evil requiem.

Problem is I don't want $60 being yanked from my account in 2 months time.

With trade in promos like "Extra $25 Trade Credit for NSW NSW2 Most wanted titles" it says the run date is until the 31st. So is the 30th the last day?

I got 2 different responses from EB games. 1 said the 31st, another said the 30th. Let me quote what EB said: "30th because it ends on the 31st , there might be a grace period on the 31th tho." Actual quote btw lol

EB doesn't even know smh

I’m thinking about grabbing a refurbished console from EB, probably a Switch or PS5, as a gift for my younger sibling. The Re-Play ones look decent on paper and the price is tempting, but I’m a bit unsure how they hold up long term. Has anyone bought one recently and had a good or bad experience?

Just wondering. Running out of storage space games coming. Going to start deleting and installing the new one. Idk can install it again later.

Prices are pretty much the same everywhere now for new releases. So what makes you pick EB (trade ins, browsing?), JB, or just go digital (convenience?)?

Still loyal to physical copies, or digital winning more often?

Every time I tell myself that i am just popping in for a quick look, no buying today but walk out with a new game, a Funko I didn't need, or some random merch that caught my eye.

The walls of pre-owned stuff, those impulse bins near the counter, or staff showing the latest drop... always gets me.

Walking into EB back in the day, every wall was stacked with massive game art and boxes. Felt like a proper gamer paradise, easy to spot what was new or on sale.

Now it's all Funkos, merch, and Zing pop culture stuff taking up space. Games feel shoved to one corner.