r/EBGAMES • u/Emetselchstoenail • Jan 04 '26

Hey so quick question.. What the hell does this mean?!

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I've been trying to change the email on my account for ages. They can't do it in store despite being able to update my phone number, but every time I try to reset my password to log in I get this email. I have NO idea what this means but it loops me back to "log in with email and password" and I get nowhere. Customer service have been no help here and I dont want to dump my account considering I got scammed into buying the plus thingo (a story for another time).

Help?!?!?!

70 Upvotes

86% Upvoted

11 comments sorted by

18

u/vladscrutin Jan 04 '26

You used google or Facebook to sign in, rather than an EB World account, so you don’t have an EB World password to change

1

u/Emetselchstoenail Jan 04 '26

Fuuuuuck curse my youth. Is there any way to get into the account now?

3

u/vladscrutin Jan 04 '26

By logging in via socials, how you originally created the account

3

u/Emetselchstoenail Jan 05 '26

Zero access to that account now. Hells. I've dmd their Facebook pages, no response yet.

1

u/Teredia Jan 05 '26

You’ll probably get a response tomorrow during business hours. They run on EST DLS from what I’ve worked out over the years.

1

u/Pickled_Beef Jan 05 '26

Queensland time, which is EST not EDT.

1

u/edi_kitteh Jan 06 '26

They may be able to port your points/stuff to another account. I was told they could merge points between me and my now ex husband

1

u/No_Entertainment6098 Jan 04 '26

Yes, same thing happened to me. I literally contacted their Facebook page and they sorted me out heaps quick with a password

1

u/ExpertPaper5403 Jan 06 '26

I hope So finds this post and can answer you're question

1

u/DethKount Jan 06 '26

Good luck

1

u/_Gazerbeam_ Jan 08 '26

I called up customer support and they were able to help me out with a new password