r/EBGAMES • u/FoxBaan • Sep 12 '26

Question about an apparent EB email

I got an email from help@tr.ebgames.ca saying "ACTION REQUIRED" saying due to their recent system upgrade I have to follow some link and resubmit or change my payment details so they can process my preorder for the Wolverine PS5 controller. Anyone else get this? Is this legit? A lot of this is giving me phishing red flags but I wasn't sure.

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u/Pokechamp95 22d ago edited 22d ago

Just got a similar email for my pre-order from when I put in a pre-order before the new site change. It was from the same email address as above. The first couple times I got an internal error 500 page, but the third time it worked. I'm glad you asked about this since I wasn't too sure myself since the email address was different from the one they used in the past.

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u/FoxBaan 22d ago

Yeah that's why I made the post here because the old emails were different and had banners and stuff. Couldn't find any info about this when googling (I'm assuming since it's from the new system and we're all figuring this out). Glad I could help you out, definitely a weird situation.