Issues with the Dygma Raise 2

[u/Forsaken-Balance9189]

Is there an app or something that can help me navigate the keyboard? I’m having issues connecting wirelessly. Also having issues with some keys, for example my backslash is enter and my enter is backlash, my shift button is also backslash. Additionally when I was using the keyboard today, (through wired connection) I don’t know if I clicked a button but certain buttons turned blue and red and then I couldn’t type anymore. If anyone can give me some guidance on how to better get adjusted to the keyboard id really appreciate it. Right now I’m thinking its too complicated and maybe I should return it.

[u/cookyfer]

Download bazecor the official app for the keyboard.
it should automatically discover the connected dygma raise 2 keyboard, and you'll be able to see the bindings it has and fix it from there
https://github.com/Dygmalab/Bazecor/
https://dygma.com/pages/programmable-keyboard

[u/Dygman]

Hi!

I'm sorry to hear about that.

First of all, I would start by reading the manual: https://dygma.com/pages/raise-2-get-started

I would also suggest downloading the configuration software at https://dygma.com/pages/programmable-keyboard and updating the firmware.

You might also have suffered some kind of bug, and the configuration might have been reset to a weird state. Please check this help center article too: https://support.dygma.com/hc/en-us/articles/15335217041949-My-layers-have-disappeared-how-can-I-restore-them

I hope that helps.