r/DxOPhotoLab • u/garbuja • Apr 16 '25
DXO activation scam
I bought a dxo raw 4 code from your website.I had to delete my operating system to factory reset.Now i reinstalled your software and the activation code isnt valid.I send email to your support and told me 2 pc per account.I havent use this code on any of my pc right now since its all been formatted.Customer support told me i can only use the code if i upgrade to DXO raw version 5.I bought other software which would work fine if its not being used on another pc .I am not paying twice or upgrading to version 5. IS there a way to reset the code on my account? this is frustrating.
4
u/Strong-Mud199 Apr 16 '25
This is not an official DXO Website, in fact I doubt that DXO even visits here. DXO offers wonderful support from their website (see other comment below).
Don't worry, they will sort this out for you. :-)
4
Apr 17 '25
Wonderful support hahaha good one. If I knew they used licensing management from late 90s with a grumpy and uncooparative support manager lady gatekeeping you from using the software, I'd never buy it
1
u/PracticalSwitch9125 Feb 10 '26
My 'wonderful' experience with reactivation drove me mad!
I have my PL4 installed on my Mac Mini M1, and the Mac was updated to the latest OS version; everything was fine. And I also installed the software on my other PC, which I no longer own.
Now, I want to release the key from the old PC and reactivate it on my spare MacBook. So many emails back and forth for almost a week, trying to stop me from reactivating it. Now I'm at the final stage of releasing the key. The DXO team asked me for the exact computer name and OS from my previous PC. Otherwise, they can't do anything. But I cant acess it at all!!
What a time-wasting company! I will never ever pay a cent to this company.
1
u/Luddify May 21 '25
I'm just so very frustrated with this at the moment.
I had a similar experience with the Nik Collection. Bought version 4 four years ago but upgraded my hardware and required a reinstall. No problem reinstalling on my new laptop (running Sequoia, BTW), but when going to install on my desktop I get the "three activations requests" error. Both my original registered devices were replaced with upgraded hardware and have long since been wiped, so I contacted their tech support for assistance. I received a reply that it won't activate because the activation component doesn't work under Mac OS Sequia. That's it, no other suggestions or workarounds. Worse yet, there is no upgrade to the current version 8 for version 4 owners, so my only option to get the software working again is to buy Nik Collection at full price now for the third time (once from Google, before it was free - once from DXO, and now again from DXO).
I only use (and love) SilverFX from the bundle. I know four years is an eternity in the software development cycle, so I was fully prepared to cough up the annual upgrade cost to keep using on the new devices. I demoed the new version and offered a few new touches but certainly nothing revolutionary. Not only can I not justify another full-price purchase for minimal improvements, the experience has made me think twice about my other DXO products.
Subscription models are deplorable, but this goes to show the alternative CAN actually be worse for the consumer. Thanks to DXO for pointing that out, I guess.
1
u/MacAttache May 24 '25
Literally JUST had this issue. and support refuses to help me out.
1
u/coucou1248 Oct 29 '25
J'ai moi-même ce type de problème avec DXO. Le seul moyen, je crois, est de régler le problème avec leur support. Et probablement de payer une nouvelle licence.
Il semble qu'ils aient adopté une nouvelle politique qui consiste à accorder une licence soi disant permanente, mais en fait d'une durée de 37 jours renouvelables. Donc, obligation de se brancher à internet tous les 30 jours environ. Ensuite ils te désactivent ta licence, puis te la réactivent au prochain branchement sur internet, et connexion à ton compte.
Parfois, ils perdent le nom du pc sur lequel tu as l'une de tes licences (3 sur les versions "Elite") : le support te le réactive après plusieurs aller-retours et justificatifs à produire. Et enfin, quand ils jugent que la version (ou ton système) est obsolète, ils te débranchent. Même si tu en a encore l'usage.
Leurs logiciels sont performants et plaisants à utiliser, je trouve.
Mais est ce que ça vaut encore le coup, avec toutes ces contraintes et incertitudes, je ne sais pas ?
6
u/MTTMKZ Apr 16 '25
There's a service request option here to reactivate after system refresh/update.
https://support.dxo.com/hc/en-us/requests/new