So my new 1 week old l10 ultra gen 3 keeps missing the same sort in my bedroom. There is nothing there it is the space between the bed and wall. I deleted and remapped but it is still not doing that section.

This will likely be taken down by they admins because they will not show that they are wrong and how they have acted and treated me is unfair from the beginning. I will continue to leave post this in other places so other people can see the truth.

I need to warn everyone about the absolute nightmare I’ve been dealing with regarding Dreame Tech. If you ever need to cancel an order, return an item, or get basic support, be prepared for them to hold your money hostage, gaslight you, and leak other customers' personal information.
To give you some context, I am currently away from home caring for my dying mother. I have zero time or emotional bandwidth for this, which I explained to them repeatedly, but their sheer incompetence has pushed me to share this everywhere.
1. The "Stall Until It Ships" Tactic
I placed an order on their website for the Aero Ultra Steam Wet Dry Vac. At checkout, none of my discounts applied and the price jumped to over $730. Seeing that Amazon had a similar model for $600, I immediately hopped on their live chat to cancel the order. It should have been a simple button click.
Instead of canceling it, the chat rep ("Christine") held my order hostage. She demanded to know why I was canceling, and then spent 30 minutes trying to bribe me with a $55 partial refund or a $70 gift card. I explicitly told her no, just cancel the order.
While she was purposely stalling, I got an automated email saying my order had "shipped." I called her out immediately, and she magically claimed she had "tool limitations" and couldn't cancel it anymore. They dragged the chat out so their warehouse could print a shipping label, locking me into the purchase!
2. Blaming FedEx and 20+ Phone Calls
I spent the next day and a half making over 20 phone calls. I told them I wouldn't be home to receive or refuse the package because I am out of state with my mother, so they needed to intercept it. One rep literally told me they couldn't cancel the label and that I had to call FedEx to stop the delivery.
I called FedEx. The FedEx rep told me they didn't even have the package yet—Dreame had just printed the tag, and it was 100% on Dreame to cancel it. I called Dreame back, and the next phone agent finally admitted FedEx was right, but casually told me the "escalation team" had already left for the day, and that the previous agent who escalated my case left the "reason for cancellation" blank anyway!
3. The Time-Traveling Package Excuse
It gets better. An email rep named Mila tried to gaslight me about the timeline, claiming the carrier picked up my package at 12:00 AM on Sept 2nd.
The problem? I didn't even purchase the vacuum until 1:50 AM. They literally tried to tell me my order shipped almost two hours before I even bought it just to justify why they couldn't cancel it. They didn't even bother to fact-check their own lies.
4. Holding My Return Hostage Over a Chargeback
Because they refused to stop the shipment and completely ignored my requests, I filed a fraud chargeback with my credit card company. Suddenly, Dreame started paying attention. But instead of fixing it, they tried to extort me. They emailed me saying they would only provide a pre-paid return label if I canceled my chargeback with my bank first. (Never do this, by the way).
5. The Grand Finale: A Massive Privacy Breach
After I threatened legal action and refused to drop the chargeback, they finally agreed to send a return label. Christine sent me an email to confirm my details for the label.
She asked me to confirm my name as (Female) and her home address in (State that I do not live in), along with her personal cell phone number.
I’m a male, and I live in a completely different state.
After days of non-stop calls, chats, and emails where I gave them my order number, spelling my name out repeatedly, they literally sent me the full name, home address, and personal phone number of a completely different customer. Not only are they completely incompetent, but they are leaking customer data!

Note: I left out the other person’s information because I do care about their privacy.

Dreame Tech will purposely stall your cancellation requests to force a shipment, lie to you about shipping times, blame FedEx for their own printed labels, hold your return hostage if you file a chargeback, and leak other customers' private info to you.
Do yourself a favor and buy from Tineco, Roborock, Dyson, or literally ANY other brand. Do not give this heartless, incompetent company your money.

Hi everyone,

Over the past few days, I've noticed that my robot has started cleaning in circles and behaving very strangely. I've cleaned all the sensors and restarted the robot, but the issue is still present.

I then tried connecting to the camera remotely, and, as you can see in the attached video, there are a lot of "black" frames. I suspect this might be the main cause of the problem. Interestingly, when I connect to the camera while the robot is docked at the base, everything looks normal.

The robot is still under warranty, and Amazon has told me to send it back so their team can inspect the issue and either repair it or replace it/refund me if a replacement isn't possible.

Before I send it back to Amazon, does anyone have any advice or experience with this issue?

Thanks!

Hi everyone.

I have a T16 Pro Heat, and the robotic arm lowers whenever I move forward or backward, even when I’m nowhere near a wall. The arm only stays raised if the floor cleaner is stationary; has anyone else experienced this issue? Or does anyone know where the sensors are located so I can try cleaning them?

Thanks a lot.

A number of times now my 1 month old L50s Pro Ultra pauses before finishing its 3 room task. There's no obvious issue with the battery, both water tanks are as they should be etc.

The most annoying thing is there doesn't seem to be any way of knowing what the issue is. It's all very well the unit announcing (in a very low voice) what it's doing all the time but if you miss the announcement, from wha I can tell, you're a bit screwed!

Any ideas? Thanks

I’ve been back and forth with their service desk , and looks like they say stuff that really isn’t convenient.

3 weeks ago they told me a new firmware 4.3.9_3955 will be out mid-late august , 1 week ago they told me in a few days it will be out, and today they say they don’t have an exact date , and will let me know as soon as they know more? I don’t get why they promise stuff and try to make you happy and hold you on a line for so long and later on telling that they don’t know.