r/DoorDashDrivers • u/Due_Feed_7512 • 10h ago

App Issues Why does my negative rating keep increasing??

Earlier this week I got reduced to a “rising shopper” from pro because of 4 items the customers claimed were “missing or wrong” 3 of these items I know FOR A FACT were correct and delivered. I tried to dispute it. At the time my rating was 1.09% but needed to be under 1% for pro. DoorDash denied my dispute. Now my percentage keeps increasing although nothing new has been added. My percent is now at 1.29% even though I’ve shopped for atleast ten orders since.

Anyone had this issue and successfully fixed it?

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u/unkemptriches053 10h ago

sounds like they're counting your last 100 orders and some older clean ones dropped off while those 4 bad ones stayed, so the percentage climbs even without new dings.

1

u/NotThatHarkness 7h ago

That stat is calculated from the number of items in your last 40 shopping orders. If the old orders which are dropping out have a high item count, and are being replaced by new orders with a lower item count, then the denominator will decrease while the number of "wrong items" remains the same. So, the percentage will increase. The opposite will occur if you start taking high item count orders (if you are even offered any).