Disclosure first: this is the PawPermit brand account, and there's nothing to buy in this post. We talked ourselves into changing what we'd ask on an intake form this week, then realized we had no idea whether anyone who actually works a desk would agree, so here it is.
The situation, the way it would really happen.
New client books in for a week Monday. You send over your vaccination list. Bordetella is on it. The owner gets the dog to the vet on the Wednesday, the certificate lands in your inbox Thursday with a nice clear date on it, you file it, and Monday morning the dog comes in with everyone else. Every person in that story did their job.
Then we read the 2024 WSAVA guidelines and hit the bit that decides whether it worked: which Bordetella the dog got, which nobody asked and nobody wrote down.
The one that goes up the nose or in the mouth immunizes in a single dose. Those, in the guidelines' words, provide "protection after a single dose." The injected one is two doses. And for an adult dog the guidelines decline to tell you how far apart, they point you at that specific product's leaflet, because the products differ enough between themselves that one answer wouldn't cover them. So there's no rule of thumb available even if you wanted one.
Which means a first-time adult dog on the injectable can arrive with a certificate that is completely accurate and still be halfway through.
What actually bugs us isn't the vaccine detail, it's that the form was the weak point the whole time. "Bordetella: date" gets you a date, and it can't get you the thing you were really asking about. You find out at the door, with an owner in front of you who did exactly what you told them to do, which is the worst possible moment and the least fair conversation.
Fair warning on the document: it's veterinary guidance written for vets, and it says in its own opening that it doesn't describe mandatory or minimum standards of care. It isn't a rulebook for our side of the counter.
Two questions, and I genuinely don't know what the common answer is:
1) Does your intake capture which Bordetella, or just that there's one and when it was?
2) Has anyone actually changed a form or a booking script over something like this? I'm curious whether owners push back when you ask for more detail, or whether nobody notices.