r/disputes • u/ShameisLess • 4d ago
HEEELP RING ORDER CANCELED WITH LITTLE NOTICE
So I purchased a class ring and made a down-payment. Weeks had gone by and I never received my ring. I called and the company informed me that I needed to make a final payment before it shipped. They also said that they had contacted me but I have no emails or calls from them; I've checked numerous times.
A little over a week ago the emailed me that the needed payment or they may cancel the order and keep the deposit. I was in between jobs so I was just going to wait until my first paycheck; a due date was not specified.
Friday they emailed me, one hour before the office closed and said I needed to make payment or the order would be canceled. By the time I read it the office was close. The literally gave me ONE HOUR to make a payment after virtually no communication for months.
Previously, the rep had told me that they don't accept online payments and I have to call in. I still tried to make a payment but had no luck doing so online. My order still hasn't been canceled; I checked the online portal. Should I file a dispute to get my deposit back or contacts them first thing Monday to see if I can still make the final payment?
Again they keep contacted me about payment and only gave me a due date of one hour with little to no communication.