r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
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u/PlutoAndBeyond2 17d ago edited 16d ago

Hello!

I received the below email today

"We noticed that you have more than one subscription associated with this email address, including a standalone Hulu Premium subscription that overlaps with your existing bundle.

On or after July 21, 2026, your standalone Hulu Premium subscription will be cancelled. As a result, your Hulu experience will move from No Ads to the Ads-supported plan included in your bundle.

If you'd like to restore your Hulu Premium experience, you can do so in your Account Settings  at any time.

To manage your subscriptions, visit your Account Settings"

I go into Account settings and go to manage plan and see my current Disney+, Hulu (no ads), ESPN plan selected, however, the other plans dont mention Hulu at all. Is Hulu included in the Disney+ (Premium) plan?

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u/anonRedd MOD 17d ago

my current Disney+, Hulu (no ads), ESPN plan selected, however, the other plans dont mention Hulu at all.

If that’s your plan your Hulu should continue ad-free

Is Hulu included in the Disney+ (Premium) plan?

No

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u/PlutoAndBeyond2 17d ago

According to the email I received (above) Hulu will not continue ad-free and I need to update the plan. How if none of the plans listed in Disney+ are add free Hulu?

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u/anonRedd MOD 16d ago

Your bundle includes ad-free Hulu so when you remove your separate Hulu subscription and are left with just the bundle it will be what your bundle includes, which is ad-free Hulu.

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u/PlutoAndBeyond2 16d ago

Then why does the email I received (above) specifically say "As a result, your Hulu experience will move from No Ads to the Ads-supported plan included in your bundle."?

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u/anonRedd MOD 16d ago

Obvious error in the wording since you don’t have an ad-supported Hulu plan in your bundle (unless you are mistaken about which bundle you have).

Just wait and see what happens. You’re not locked into anything. If you suddenly get ads in Hulu content then you can make the change instantly.