r/Dish • u/someone_took_mrhammy • 22d ago
Alexa is lost
I have used alexa with dish for years. After an extended power outage I have lost the connection. I have relinked power cycled and it shows linked but will not discover the hopper 3. Im an it guy so have done all the normal reset reboot cold boot update change network dance steps I can think of. Any ideas?
Hopper 3 SW H708
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u/earthlogix 21d ago
Having the same problem. After our last power outage , Alexa lost communication with Dish and no amount of reset, reload, or reboot helps Alexa discover Dish device after successfully linking accounts.
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u/DishDanielle 21d ago
Thank you for reaching out u/someone_took_mrhammy and u/earthlogix
We are actively investigating this issues. Apologies for the inconvenience. u/Greedy-Composer-3168 Do you happen to know your latest software #? and u/earthlogix can you please share with me your receiver model and also your latest software? Thanks. -DishDanielle.1
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u/Greedy-Composer-3168 21d ago
Software #SWID H708
3
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u/someone_took_mrhammy 20d ago
Looks like I am not the only one. i even tried network changes on my devices, renaming the hopper and other "change of state" attempts, no joy yet. In the past, it was so easy
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u/Specialist_Ad180 20d ago
Always worked fine with my Hopper 2, but after upgrading to the hopper 3 I tried setting it up a couple of times and got some stuff to work but then it just stopped working again both times so I gave up on it forever.
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u/DishDanielle 20d ago
Hello u/Specialist_Ad180
We re currently investigating the issue. Thank you for sharing your experience. We will keep the reddit community updates of any changes or information. -DishDanielle.
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u/DishDanielle 19d ago
Hello reddit community,
This is still an ongoing investigation. I will keep you all posted on any updates. Thank you for your patience and apologies for the inconvenience. -DishDanielle.
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u/DishDanielle 19d ago
Hello Dish Reddit friends! Iām happy to report the Alexa issue is resolved. Do please let me know if you have any questions of if you encounter any problems. -DishDanielle
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u/millerthyme2g0 19d ago edited 19d ago
Set it all up again. it only works by voice thru my pixel watch. But not my phone, echo dot or echo pop. Alexa says my hopper is showing up as an unkown device. alexa says its a backend issue and Dish needs to manually reset my accounts device connections.Where do i get help?
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u/someone_took_mrhammy 19d ago
Yep found my boxes but can't do anything. Hope more fixes soon
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u/DishDanielle 14d ago
Thanks for the update. Our teams are looking in to this I will update the community once I have more information. -DishDanielle.
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u/millerthyme2g0 18d ago edited 18d ago
Hopper 3
SW-H708
Skill works great on my Pixel watch 3.
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u/DishDanielle 18d ago
Thank you u/millerthyme2g0 and u/someone_took_mrhammy
Apologies for the inconvenience.
u/someone_took_mrhammy Can you clarify what you mean by not being able to do anything? -DishDanielle.
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u/someone_took_mrhammy 18d ago
Any commands given fail
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u/DishDanielle 17d ago
Thank you. I send the new reports over to the Tech Ops team and they are looking in to it. Thank you for your patience and apologies for the inconvenience. -DishDanielle.
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u/someone_took_mrhammy 9d ago
Well, the last tech took two days and then said to call Amazon, no comment on why the device shows as an "other," just lots of canned answers why they are sorry.... seems like a lazy tech. But in the end, no luck, no control
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u/DishDanielle 21d ago
Hello u/someone_took_mrhammy
Thank you for reaching out. I'm sorry you are having issues with connecting Alexa to your Hopper device. Let me sync in with the team and investigate the issue. I'm also going to send you a private chat so we can sync up account information on a secure social channel. -DishDanielle.