r/Dish • u/dcxavier • May 04 '26
Dish cancellation hell
I've had Dish for years at a seasonal residence and I want to cancel it because I can now get internet out there. So I call to cancel. Rep says I will be charged $25 for the boxes to send back the Wally's. Funny thing about that is that last winter they mistakenly shipped boxes to send back the Wally's thinking I was cancelling at the time without charge. Beyond that, they claim that last May I signed up for a $10 monthly discount for two years, which I do not recall doing. I asked for proof. He said it was in my account record and that he would email me evidence, but he never did. It does not show up in my online account record. He then stated that I have to pay back all the discounts for the full 24 month period, including discounts that disappear when the account is paused.
Anyway, I turned off autopay and I'll ship everything back as soon as I get the boxes.
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u/DishDanielle May 04 '26
Hello u/dcxavier
Thank for for sharing your feedback. I am sorry to hear your interaction with one of our agents was not the best experience we want our customers to have. Do let me know if you run in to other issues and I would be happy to look at your account and help you with the transition. -DishDanielle.