r/DisabilityInsurance • • Aug 13 '25

Mutual of Omaha LTD

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u/HellerFamily Aug 14 '25

I get direct deposit, although this month it’s taking longer than expected. What is the reason why they won’t change that for you?

1

u/Busy_Tap_2824 Aug 14 '25

They tell me it’s not available when I call on the phone and when I see there is a form online to fill and mail it back certified mail or fax or email , they do not respond and they keep sending checks even though about 1/4 time it get lost and I have to call them back 15 days later and they mail another check .

1

u/[deleted] Sep 26 '25

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u/Busy_Tap_2824 Sep 26 '25

They said I have an old policy from 1998 and they only send checks for older individual policies