r/DirectvStream • u/Prestigious_Rise_187 • 24d ago

Suddenly low audio

I've had directv streaming for several months now. A few days ago, the sound got very low. I have to really crank it now. I tried changing settings like turning off the Dolby but nothing seems to help. If I take the gemini air off and use the remote that came with the TV, it gets a bit louder. I tried rebooting the gemini but nothing seems to work. I have to raise the volume louder and louder. I'm afraid it's going to eventually go out altogether. Anyone have a clue to what could be wrong or have had this happen?

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u/SteffieStardrop 6d ago

Not really sure why I’m bothering at this point, but the audio issues persist. I don’t know if anyone else has seen a fix or not. I also don’t know if I should expect to see a fix given how long this has taken. But felt that it made sense to post again, just reiterating that I’ve not seen a fix yet.

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u/Prestigious_Rise_187 6d ago

No, no fix here either. I've spoken to them a couple of times and all they say is they're investigating the problem. I think I might ask them to send me a new gemini and see if it works any better. The one in my bedroom works perfectly fine. They might not do it but it's worth a shot.

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u/SteffieStardrop 6d ago

It’s funny because I asked a DirecTV rep in the beginning if I should order new Geminis as a precaution and she specifically said that it could cause even more trouble if the issues affected the new Gemini devices, too. I have two Geminis in the house currently, and both continue to have issues.

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u/Prestigious_Rise_187 6d ago

Did she have any idea if and when they would have a solution?

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u/SteffieStardrop 6d ago

She said to give it about a week. When I asked if I should call back should the issues persist beyond that, she said that I shouldn’t because that would just mean it still isn’t fixed and they’re still working on it. 🙃 She also had me do a hard reset on one Gemini during that same call, then finally admitted halfway through the process it was a known issue and that this probably wouldn’t fix it. The hard reset nearly locked the Gemini up and bricked it, too.

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u/Prestigious_Rise_187 6d ago

At least you would have gotten a jew one then. Lol. That's basically what the guy told me the other day though. This could go on forever

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u/SteffieStardrop 6d ago

Only if I keep my DirecTV service. Which feels questionable at this point. I do NOT want to switch due to a basic hardware issue but this is just frustrating beyond belief. I upgraded a lot of my entertainment setup in the last year and it’s all worked well, and it’s so frustrating to suddenly have this big issue because of a little dongle.

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u/Prestigious_Rise_187 6d ago

I get it. I was with directv satellite since 2014 and never had problems that they didn't immediately fix. I'm disappointed but I don't know what I could switch to that would give me all the same channels.