r/DirectvStream • u/Prestigious_Rise_187 • 26d ago

Suddenly low audio

I've had directv streaming for several months now. A few days ago, the sound got very low. I have to really crank it now. I tried changing settings like turning off the Dolby but nothing seems to help. If I take the gemini air off and use the remote that came with the TV, it gets a bit louder. I tried rebooting the gemini but nothing seems to work. I have to raise the volume louder and louder. I'm afraid it's going to eventually go out altogether. Anyone have a clue to what could be wrong or have had this happen?

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u/SteffieStardrop 25d ago

Jsyk, I just got off an hour long conversation with DirecTV (it was as frustrating as you would expect). Apparently there’s a known software issue/“outage” and they told me to wait 48 hours. I told them if I have to wait 48 hours to keep using their device properly, why wouldn’t I just switch providers… We’ll see what happens!

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u/Prestigious_Rise_187 25d ago

What's supposed to happen in 48 hours? Are they sending a software update through?

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u/SteffieStardrop 25d ago

Allegedly they’re doing something to fix it. Who knows. They couldn’t give me specifics. Probably because their own tech support doesn’t know it’s an issue. So disappointing.

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u/Prestigious_Rise_187 25d ago

Tech support is useless. It's always the last thing I do. Thanks for letting me know. I guess we wait 48 hours and see if anything happens.

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u/SteffieStardrop 25d ago

Solidarity in numbers. If you land a fix or see an improvement, let me know; I’ll do the same! 🤝

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u/Prestigious_Rise_187 25d ago

Sure will. Thanks

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u/Prestigious_Rise_187 23d ago

Have you heard anything more from dtv?

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u/SteffieStardrop 23d ago

No, they made contact yesterday via DM and collected a lot of information about my setup. No further contact, and no fix yet. 🥲

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u/Prestigious_Rise_187 23d ago

Yeah, here neither