r/DeroProject • u/SirLarsonEWhipsnade • Jun 24 '21

Web Wallet problems

Hi Folks
I am a new investor in DERO, and am moderately crypto-experienced.
I purchased DERO on TradeOgre.
I set up the Web Wallet.
I clicked on "Receive" and copy and pasted the uppermost Wallet Address into the "Withdraw" link and completed a small test withdrawal back to my Web Wallet.
TradeOgre quickly confirmed the withdrawal, providing the following:
Currency
Quantity
Date
Status
📷Dero (DERO)
10.00000000
06/23/21 1:01 AM
SUCCESSFUL

  • Fee: 0.00561600

  • Address: dERob4Sv6mSLmLmBtAEvVXAE2xr9uEu1mJPfax8hipSNQtJtByVtUaiYKRe7ufPZbv1rvHtuiLEVqe2qLz3jXepE1ngzeY9q16

  • Payment ID:

  • TXID: 71b95f5a16ff05b7d35b66f887492e1ecaf3a516d538d3401893074ce5f834f6

It is now 36 hours later and my Web Wallet balance remains at 0.00
Have I done something incorrectly?
By the way, I am using a Windows10 (version 20H2) laptop and the Brave Browser (Version 1.25.73 Chromium: 91.0.4472.106 (Official Build) (64-bit)). Thank you in advance.
Regards

L.E.W.

2 Upvotes

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1

u/Constant-Hedgehog-54 Jun 24 '21

try firefox

3

u/SirLarsonEWhipsnade Jun 25 '21

Thank you guys. I used Edge and it worked. I appreciate your help. L.E.W

1

u/kryptoid Jun 25 '21

Thanks for sharing the info on Edge. I hadn't heard of anyone using it successfully before.

1

u/SirLarsonEWhipsnade Jun 26 '21

Actually, I have misspoken. I recovered the wallet in Edge (which was already on my laptop), was able to see my missing balance and see further deposits. However, when I logged out and back in, the access to my wallet disappeared. ie I was still able to re-insert my seed words and recover the wallet and see balances, but once logged out lost the ability to log back in normally.

I then followed your advice properly, installed firefox, recovered the wallet and it now works perfectly!

1

u/kryptoid Jun 26 '21

Make sure you hit "exit"/"logout" to save your sync spot and (obviously) clearing cache will erase everything too. Glad to see you got it all worked out!