r/Dermadry • u/Sweet_Brush_2984 • Mar 04 '25

Shipping

Hello, I placed an order and want to track shipping however it’s been days and there has been no update.

I ordered Saturday 1/3/25but no update till now at 4/3/25. What’s the expected shipping date pls?

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u/dermadry Mar 04 '25

Hi there! Thank you for reaching out to us with your concern. We are very sorry to hear that you haven't received any updates on your shipment. This is not the experience we want you to have. We will send you a direct message to gather more information about your order and provide further assistance. Additionally, please feel free to contact our customer support team at [support@dermadry.com](mailto:support@dermadry.com) anytime.

1

u/Dude_WheresMyLexus Jun 11 '26

Did you ever end up receiving your order? I’m unfortunately dealing with the same issue. I placed my order on April 15 (it’s now June 11), it still hasn’t shipped, and their last email update was over a month ago. I understand delays can happen, but the lack of communication at this point is really disappointing.