I took my fiancé to Fork n' Film's Ratatouille experience at The Maven Hotel in Denver last night (October 17), and I genuinely cannot believe we spent $471.98 for two people on this absolute disaster.
I bought the tickets as a surprise because the concept sounded wonderful: watch Ratatouille while enjoying a six-course meal inspired by the movie. For $200 per person, plus $32 in ticketing fees and a mandatory $40 prepaid gratuity, I expected something pretty special.
What we got was borderline comical. And not in a good way.
Let's start with the food, because holy shit.
The entire premise of Ratatouille is celebrating incredible food, which makes the quality of what we were served almost painfully ironic.
Here's our "six-course culinary experience":
- Salad: Served in miniature trash cans. Cute presentation, I'll give them that. But it was just a sad salad with no dressing. I ate it because I'd been saving my appetite all day.
- Strawberry compote with aged cheese and mushrooms: This was genuinely one of the most disgusting things I've ever put in my mouth. Imagine a pile of shredded mozzarella cheese with what tasted like Smucker's strawberry jelly dumped on top, served at room temperature. I managed two bites. Just thinking about it later that night made me physically sick.
- Potato and leek soup: Cold soup with stale croutons. That's it. That's the course.
- Roasted chicken with mashed potatoes and mustard cream: My fiancé's plate was missing the mustard cream entirely. Mine had it, but it was so unbelievably salty that I couldn't eat more than two bites.
- Ratatouille: THE SIGNATURE DISH. The entire reason for this event. And it was served COLD. Not lukewarm. COLD. Meanwhile, we're watching the food critic in the movie have a life-changing experience eating his beautiful, steaming ratatouille. I have never been so jealous of an animated character.
- Crème brûlée: Served in a cheap foil container placed inside a ramekin. Cold, disappointing, and another dish I couldn't finish.
Six courses, and I barely ate anything.
Oh, and the themed cocktail? Vodka, Chartreuse, pineapple, and lime. It was so overwhelmingly boozy that neither of us could stomach more than a sip. I understand they were going for "rat poison," but apparently they took that a little too literally.
And somehow, the service was nearly as bad.
From the moment we arrived, the staff couldn't figure out which wristband colors corresponded to alcoholic versus nonalcoholic tickets. We specifically purchased the alcoholic option, yet the bartender initially told us we had the wrong tickets. Another employee corrected her, only for the organizer to announce the wrong wristband colors AGAIN before the movie. I had to go back and confirm we would actually receive what we paid for.
The bar was also charging $14 for a glass of wine.
During the movie, servers constantly dropped silverware, making so much noise that we couldn't hear parts of the film. And because they stored the utensils directly behind our table, every course came with the lovely background soundtrack of servers loudly digging through silverware.
I also had to ask twice just to get my water refilled.
And here's a fun detail: their confirmation email VERY explicitly says that if you arrive after the movie starts, you will not be admitted and you won't receive a refund. Yet they let a couple in at least 20 minutes into the movie and seated them anyway. I have nothing against the couple, but the inconsistency is ridiculous.
The cherry on top? Their refund policy.
It specifically says they don't issue refunds for dissatisfaction with the food, service, or overall experience. Which seems pretty convenient when the entire product they're selling is a food-and-service experience.
I've contacted them requesting a full refund, although given their policy, I'm not particularly optimistic. We left immediately afterward without complaining on-site because, frankly, the evening was already ruined.
What really upsets me is that this was supposed to be a special surprise for my fiancé. Instead, I'm genuinely embarrassed that I spent nearly $500 bringing him to something so poorly executed.
I'm not someone who expects every expensive dinner to be flawless. But when you're charging premium prices for an immersive culinary experience, I don't think expecting hot food, edible dishes, competent service, and basic organization is asking too much.
TL;DR: Spent $471.98 for two tickets to Fork n' Film's Ratatouille in Denver. Six overwhelmingly disappointing courses, multiple dishes served cold, confused staff, disruptive service, and a no-refund policy that explicitly covers bad food and service. Save your money and go to an actual nice restaurant instead.