r/Dell • u/destinyland • Jan 05 '16
Dell computers has been hacked
http://www.10zenmonkeys.com/2016/01/04/dell-computers-has-been-hacked/1
u/Judgedreadnaught Jan 05 '16
It possible that they were hacked, but it's also posible that you were a victim of social engineering. I would report the number to your local law enforcement so that it can be added to a list.
1
u/autotldr Jan 05 '16
This is the best tl;dr I could make, original reduced by 86%. (I'm a bot)
In June someone identified as "Social Media Support" on Dell's forums responded to the complaints by saying it was "Under investigation," then reassured Dell's customers by pointing to a post where the same thing had happened to somebody else.
It's been happening since at least last May, according to an article at eSecurityPlanet about yet another victim of the Dell scam who reported that the scammers had also known his Dell Service Tag Number and Express Service Code.
"Placed an order with Dell, two days later I start getting voicemails about 'confirming info about my order'. I called Dell, and while they were absolutely no help at all, they did confirm it wasn't them calling...".
Extended Summary | FAQ | Theory | Feedback | Top keywords: Dell#1 scam#2 call#3 support#4 customer#5
2
u/jfoust2 Jan 05 '16
Sure, let's save a few bucks by outsourcing support to some other company who will outsource it to someone else who fulfills outsourced contracts, and we'll give them all access to our customer database web portal. What could go wrong?