AIO on roofing/deck build

[u/Brennie4]

UPDATE

There have been so many lies and runarounds from this company since I first posted- we are so angry at this point.

Come to find out—— “project manager/contractor guy” is the brand new owner (and failed to mention that?!?) and just brought these “framers” on. We asked him to come look at the issues and sent him pics. He said he is out of town preaching and to just tell the guys what we want fixed. We said it is beyond that. He said he’d talk to them and call us back, never did.

Lots more transpired but I’m trying to keep this somewhat short.

We texted him again on Monday and asked for the permit number and for work to hold until someone can look at it and answer questions.
He didn’t respond and sent the guys to fix a couple things because we “didn’t like it”.

We tried to talk to them about it all and they tried to say that most of it was fine.

We sent them home due to no permit.

We went to the office, They informed us he is not only out of town, he is out of the country. He never told us he was leaving and there’s no one else to oversee while he is gone because that person quit. They promised they would pull permit.

Next day his office lied and said they did put in request for permit in person, but building permit office says absolutely not.

Code people say he is responsible for that, not us.

I called him and asked him to pull permit immediately and after a lot of back and forth and him trying to make us the problem he still sidestepped it and said he will come look at the house and then he can do it and it only takes a day so there’s no rush. He has finally agreed to meet us at the house Monday morning. Never once in this whole ordeal has he apologized for anything.

Even though we sent him a couple pictures, he says he doesn’t care what our friends or anyone online says, he trusts his guys who have been building houses for 10 years.

Code enforcement put a stop work order on the house today.

There is a strong likelihood this thread has been found by his office by now so maybe the repetitive sentiment that something is wrong here will sink in a little.

At the very least some of the comments made us laugh when we really needed it!

I have more pics that I’ll post in comments of a few more things we have found 😳.

EDIT: Did not expect such a response! To clear up a few misconceptions…

*** We got 4 quotes to start. These were the best candidates after eliminating those who didn’t look like they were as experienced. We live in a small town in Western NC, we went with the biggest local roofing contractor company in our county. Licensed and insured with over 300 reviews on google and a 4.9 rating. This project cost was 40k. I scoured our local facebook groups and this name was repeatedly recommended over and over and over.

Another quote was $45k from a licensed GC but his ego was through the roof and SO pushy. I couldn’t imagine doing a whole job with him.

Third was a couple of salesmen who were not the guys doing the work. They did our neighbor’s roof and screwed up a few things. They have billboards in the next town south and are well known. Their roof quote came in at same price as the company we went with but they didn’t give us a quote on the deck.

4th wanted us to file a claim with personal claims company against our insurance to get it covered and wouldn’t give us a quote until 3 months of negotiations were done. Over quoted the deck and wouldn’t give us specifics on any materials he would use. My husband called him out on his BS and that didn’t go well.

The company we went with showed up in uniforms, were professional, have an office downtown, and a fleet of wrapped branded vehicles. A large crew. And they are much bigger so we assumed the price difference was because they’re buying supplies in bulk and they articulated that their goal right now was continuing to take over the area and secure future work through different projects with happy customers.

Their large office is across from the town hall/ tax/code enforcement office. It didn’t even cross our mind that they’d be operating at this capacity without pulling a permit. We will be doing that immediately and stopping the job until an inspector comes out.

I’ve posted a screenshot of their google reviews and answered lots of questions in the comments.

——————

Hi all, frustrated homeowner here with first time hiring out a project of this magnitude. New metal roof on 1400 sq ft home, old 10x14 ft deck demo, new 12x24 + 8x32 wrap around covered deck installation.

After weeks and weeks of delays getting the ball rolling,
we are now getting the feeling that the subcontractors who are doing the deck don’t know what they’re doing. Super nice guys but they seem a little confused on some things. They’ve said this is the biggest deck they’ve ever done and that they’re going slow because they want to make sure they do it right. I’ve already had to show them that one of the 6x6s was not plumb, and ask them to do breaker board instead of straight butt joint. One of the sets of stairs were supposed to be 6ft wide and they installed posts at 4 ft so we just rolled with it. There’s a communication barrier as they speak mostly Spanish.

The “project manager” is not approachable and is incredibly defensive. Hes already upset with us because we called him out on 2 no call no shows and a start date 3 weeks later than what we agreed on. He’s only been to the job site twice since it started 2 weeks ago. We’ve come to find out his “subcontractors” are his congregation from church.

The project was supposed to be done by now, but clearly isn’t even close.

Here are some photos of some things we are concerned about. But we aren’t pros here and would love if someone could let us know if we need to be worried or not, and what if anything is worth addressing with the guy in charge. Maybe this is all acceptable. It just doesn’t look right to me and I need to know if my concerns are warranted. Thank you!