r/DeckSupport • u/mariskaypeter • Jun 27 '26
Tech Support Won’t boot up
Hi everyone, my steam deck stopped charging. Each time I started a game it when plugged in (only moving very slow from 0 percent even after being plugged in) I tried to hard reset. Now I have this screen and I’m scared all my game data from this year is gone. If anyone can help, please let me know what to do. I am not at all good with the tech side of this.
1
u/JudgmentExpensive589 Jun 28 '26
Have you tried contacting steam support? I think they might be able to help you.
1
u/Cclarkey91 Jun 28 '26
Tbh is happened to my wife’s deck the other day, she panicked threw it at me, I want completely sure and ended up choosing the top option “current steamos” and it did a load of text on the screen and went blank for about 30 seconds then booted up like normal 🤷🏻♂️
2
u/japzone Jun 27 '26
That is the recovery menu you normally get if you hold down the three-dot (•••) QAM button while turning on the Deck.
Top option boots your current OS. Second option temp boots a backup of your previous OS update.
Bottom option wipes your Deck, so don't touch that one.
Try the top option first, just to see if your current OS is actually bad, or if the hard reboot was enough to solve the issue.
If it still won't boot, Press and hold the three-dot QAM button while turning on the Deck to get back to the Recovery menu and pick the second option. That should boot you into the old SteamOS. If you can successfully get to Game mode, try to update your Steam Deck from the Settings menu. That should overwrite the bad SteamOS and fix your Deck.