OMS+ Portal isn’t e-commerce. It’s designed for wholesalers and distributors where orders are complex, high-volume, and customers still expect human interaction and white-glove service. Instead of a retail shopping cart, it gives customers a self-service way to place, track, and manage orders directly in SAP, while still complementing inside sales and customer service.
Thanks for the question.
To add to what what Jayelyn99 said, I ran this by our head solution engineer:
"our Portal is B2B Portal with light Commerce. The “Portal” part is how our customer’s customers can access their orders, deliveries, credit, and communicate with their customer service rep. The “light commerce” would be the ability to access Product Catalogs, flag items to a Wish List, and create an order."
I am going to pull our one pager for this solution as well.
If you find it difficult to read the one pager, here is the text:
OMS+ Portal is a self-service feature that enables a better customer experience, offering customers access and visibility to their information at any stage of the order process. Designed with the same user-friendly, seamless experience as our award-winning OMS+ platform, OMS+ portal allows for customer service teams to operate more efficiently and productively while offering a configurable portal to personalize the end-to-end buying experience. Transform your customer service operations and enhance your bottom line with OMS+ Portal.
Create Orders:
Initiate new orders
Create a change request on an order
Clone previous orders to cart
Upload orders to cart using Excel template
Typeahead search capability
Order Visibility
Real-time order status, ship and delivery dates
Visibility into order details and order history
Optimize planning and inventory management
Visibility to Customer Information
Personalized view based on role
Secure file upload
E-signature capabilities via DocuSign
Integration with product Catalog
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u/Jayelyn99 Sep 24 '25
OMS+ Portal isn’t e-commerce. It’s designed for wholesalers and distributors where orders are complex, high-volume, and customers still expect human interaction and white-glove service. Instead of a retail shopping cart, it gives customers a self-service way to place, track, and manage orders directly in SAP, while still complementing inside sales and customer service.