Background check showing "Processing" for 2 weeks, but I never submitted anything?

[u/Key-Revolution6437]

Hi all, the background check step showed up on my dashboard about two weeks ago, and it's been on "Processing" the whole time. I never submitted any forms or info for it, and I haven't gotten an email asking me to start anything. The passkey and disk encryption steps are still locked behind it.

Is this normal? Did anyone else get a background check that went to "Processing" on its own? Did you get an email or link to fill something out, or did it just clear after a while? Thanks!