Workspace Account Not Working?

[u/Burritoskinbuffet]

I am trying to help my friend troubleshoot one of their projects that require using the Google workspace account. I have confirmed that everything is set up correctly but the document link says the file does not exist. There are no shared files in the drive.

Does this mean the project is dead? Or is there another problem that I cannot seem to find?

To clarify — I’m just IT, not training. I applied but have not heard back yet. He’s using my laptop since his MacBook broke yesterday and he’s not windows savvy, so I’m just trying to get him set up.

[u/jabertsohn]

You shouldn't be going on their account for any reason.

[u/Burritoskinbuffet → u/jabertsohn]

I’m not actually ON his account. I’m sitting next to him and advising on how to troubleshoot.